Destiny Delgadillo
Peoria,AZ
Summary
Highly motivated Medical Assisting student who is a very fast learner. Very organized and able to meet heavy work assignments and deadlines under strict time constraints. Ready to utilize excellent customer service skills, knowledge and education while continuing to learn and grow within a medical office.
Overview
2026
2026
years of professional experience
Work History
Medical Assistant
Adelante Healthcare
2025 - Current
- Performed patient intake, vital signs, documentation, and exam room preparation.
- Assisted with procedures, immunizations, medication administration, and specimen collection/testing.
- Maintained HIPAA compliance and accurate EMR documentation.
- Coordinated referrals and supported continuity of care with internal and external providers.
- Educated patients on care plans, discharge instructions, and available clinical services.
- Supported quality measures, audits, and clinical data reporting; contributed to workflow improvements.
- Demonstrated strong communication, customer service, independent problem-solving, and team collaboration; mentored junior MAs and assisted across locations as needed.
Medical Assistant
Optimal Health and Wellness
01.2024 - 2025
- Performing injections for patients weekly
- Performing venipuncture and sending out lab orders for patients
- Refilling prescriptions
- Assisting with provider visits
- Performing administrative tasks
- Performing vitals on patients
Customer Service Associate
Wells Fargo
01.2023 - 01.2024
- Provided resources and recommendations on products and services.
- Provided exceptional customer experience while taking in-bound calls.
- Established, developed, and maintained positive business relationships with internal partners.
- Collaborated and consulted with peers and managers to resolve issues and achieve goals.
Claims Associate
State Farm
01.2022 - 01.2023
- Assisted customers through the claims process while providing remarkable service.
- Answered inbound calls and made outbound calls to customers within a fast-paced environment.
- Supported customers through personalized, caring, and simple interactions.
- Proactively investigated claims, applied policy coverage, and accurately documented claim files.
Call Center Representative
Epiq Global Systems
01.2020 - 01.2022
- Answered high volume incoming phone calls while adhering to quality standards.
- Effectively addressed customer issues, and complaints.
- Assisted callers with their needs, questions and inquiries while providing excellent customer service.
Seasonal Client Services Professional
H&R Block
01.2018 - 01.2019
- Answered phones and greeted clients in a personalized, friendly, and inviting manner.
- Matched clients with the best-suited tax professional for their needs.
- Scheduled clients how they liked to be scheduled
- Helped to ensure all client’s needs were met during service.
- Maintained office cleanliness and organization of resources with team members.
- Collected payments, balanced and deposited cash registration.
Education
Medical Assisting Certificate - undefined
Carrington College
12.2024
Skills
- Venipuncture
- Insurance verification
- CPR Certified
- Sterilization
- Triage/scheduling
- Glucose testing
- Oximetry
- Urinalysis
- Vital signs
- Spirometry
- Injections
- EKG
- Filing/Inventory
- Hematocrits
- Tray set-ups
- CPT/ICD 10 Coding
- Hemoglobin testing
- EMR
Timeline
Medical Assistant
Optimal Health and Wellness
01.2024 - 2025
Customer Service Associate
Wells Fargo
01.2023 - 01.2024
Claims Associate
State Farm
01.2022 - 01.2023
Call Center Representative
Epiq Global Systems
01.2020 - 01.2022
Seasonal Client Services Professional
H&R Block
01.2018 - 01.2019
Medical Assisting Certificate - undefined
Carrington College
Medical Assistant
Adelante Healthcare
2025 - Current