Destiny Deluna
San Antonio,TX
Summary
Dynamic Route Settlement Clerk at Silver Eagle Distributors with proven expertise in data analysis and cash reconciliation. Demonstrated strong communication and problem-solving skills, enhancing team productivity and accuracy. Achieved a 15% increase in efficiency through advanced Excel reporting and effective training of new staff, fostering a culture of accountability and excellence.
Overview
15
15
years of professional experience
Work History
Route Settlement Clerk
Silver Eagle Distributors
10.2019 - Current
- Assisted in training new Route Settlement Clerks, sharing best practices for successful job performance.
- Continuously sought opportunities for personal growth and professional development, staying up-to-date on industry best practices and emerging technologies relevant to the Route Settlement Clerk role.
- Facilitated smooth communication between drivers, sales representatives, and management regarding route adjustments or issues.
- Distributes and collects all truck safe keys and route stamps before verifying daily receipts.
- Matches driver deposits forms with the daily receipts. Counts and verifies each driver’s cash and checks.
- Completes all deposit tickets (check and total) for daily sales receipts, and sends one copy of each deposit ticket to the Office Manager, one with the deposit and one with the armored car company.
- Files all load out paperwork in the appropriate route folder
- Prepares cash recap, sales recap, and routing package and distributes accordingly.
- Settles each employee’s route and charges the appropriate AR accounts.
- Ensures each route is settled nightly and generates loads selected for register report
- Balances cash box and collateral/swag receipts daily.
- Performs file maintenance, including opening new accounts and/or revise existing accounts.
- Verify that Driver fills out the Daily Inspection Vehicle Report prior to handing the safe key.
- Verify that cab and trailer are cleaned of all trash.
- Verify that all beer has been down-stacked and all pallets have been condensed.
- Count and reconcile all beer and pallets on the truck to verify the quantities match the driver's load printout.Report discrepancies as required.
- Perform other duties and responsibilities as assigned.
Team Leader Manager
711 Gas Station
03.2019 - 09.2019
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Mitigated potential conflicts among team members by promoting open communication and fostering a positive environment.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Contributed to the development of company-wide best practices by actively participating in leadership meetings and sharing insights from the team''s experiences.
Assistant Manager
Family Dollar
02.2017 - 01.2019
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw cash intake and deposit records, enhancing accuracy.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs to elevate service standards and knowledge.
- Oversaw daily operations to maintain store cleanliness and organization.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Store Front Cashier
Walmart
07.2013 - 01.2016
- Improved customer satisfaction by providing efficient and accurate cash handling services.
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Enhanced store reputation through friendly, professional interactions with customers during transactions.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
Store Front Cashier
Bill Miller BBQ
03.2010 - 06.2013
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Improved customer satisfaction by providing efficient and accurate cash handling services.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Processed exchanges and returns by processing them in company database.
- Collaborated with team members to maintain a positive work atmosphere and improve overall store functionality.
- Processed returns and exchanges while adhering to store policies, ensuring customer satisfaction throughout the transaction process.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Harlandale High School
114 E Gerald Ave San Antonio, TX 78214 United StaSkills
- Proficient in Excel, including advanced skills in data analysis, pivot tables, VLOOKUP, and creating dynamic formulas
- Used Excel to create and update monthly reports, budgets, and charts, resulting in a 15% increase in efficiency
- Experienced in troubleshooting hardware and software issues, as well as proficient in data entry, formatting, and creating reports using Excellence
- Analyzed large datasets using Excel pivot tables and formulas, identifying key trends and insights that informed strategic decisions
- Managed email correspondence for a team of 10, sending out or Replying to to company owners and management
- Excellent written and verbal communication skills
- Ability to convey information clearly and effective
- Proficient in organizing and managing email correspondence
- Processed and verified daily deposits, ensuring accuracy and timely reconciliation of bank statements
- Managed accounts payable and receivable, maintaining accurate financial records, and reconciling accounts monthly
- Team player
- Filing company systems paperwork
- Route planning
- Invoice processing
- Computer skills
- Critical thinking
- Organizational skills
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
- Warehouse operations
- Stock counting
- Accuracy and precision
- Pallet jack use
- Teamwork and collaboration
- Stocking and organization
Timeline
Route Settlement Clerk
Silver Eagle Distributors
10.2019 - Current
Team Leader Manager
711 Gas Station
03.2019 - 09.2019
Assistant Manager
Family Dollar
02.2017 - 01.2019
Store Front Cashier
Walmart
07.2013 - 01.2016
Store Front Cashier
Bill Miller BBQ
03.2010 - 06.2013
Harlandale High School