Destiny Dertien
Sioux Falls,SD
Summary
Passionate healthcare professional with 15 years of expertise, excelling in patient communication, appointment coordination, and organizational support. Thrives under pressure, adapts to challenges, and is committed to enhancing organizational success. Strong clerical, recordkeeping, and computer skills. Recognized for leadership capabilities. Eager to contribute expertise and drive success.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Sanford Health
Sioux Falls, SD
08.2024 - Current
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Verified insurance coverage for services provided by the facility.
- Collaborated with other departments to ensure quality customer service was delivered.
- Assisted with preparing daily cash reports for accounting department.
- Facilitated communication between patients, staff members, and third party payers.
- Ensured accuracy of all data entered into computer system.
- Guided patients through the completion of consent and other required medical forms.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
Healthcare Recruiter
Titan Placement Group
Sarasota, FL
09.2023 - Current
- Managed end-to-end recruitment processes, including screening and interviews.
- Analyzed data to improve employee retention, implementing effective strategies.
- Collaborated with department managers to understand staffing needs and growth projections.
- Utilized various channels for candidate sourcing: databases, advertisements, and referrals.
- Negotiated salary offers, ensuring satisfaction for both parties.
- Reviewed resumes, conducted reference checks, and verified credentials for potential hires.
Diabetes Education Support Specialist
Avera McKennan Hospital & University Health Center
Sioux Falls, SD
09.2017 - 08.2023
- Provided exceptional customer support in a high-volume, fast-paced environment.
- Managed and updated schedules efficiently in a central scheduling system.
- Demonstrated leadership through process improvements and training initiatives.
- Maintained accurate patient information in spreadsheets and company database.
- Recognized by management for outstanding customer service.
- Adapted promptly to new projects, supporting data entry across departments.
- Referred and resolved major hardware or software issues efficiently.
- Demonstrated composure in difficult customer situations using de-escalation techniques.
- Stayed updated on software and technical developments through continuous learning.
- Oversaw office inventory, restocking supplies, and managing purchase orders.
- Prepared accurate and polished correspondence, reports, and documents.
- Verified insurance information and obtained billing authorization from insurance providers.
Account Manager
Healthcare Services Group
Armour, SD
07.2016 - 07.2017
- Created schedules, shift reports, and business documentation to coordinate housekeeping needs.
- Entered time and attendance logs for payroll processing.
- Trained, coached, and mentored staff on best practices for a smooth workflow.
- Supervised housekeeping personnel, ensuring quality service and performance.
- Assigned tasks, inspected work, and promptly resolved housekeeping complaints.
- Managed inventory of incoming supplies and stocked items for personnel use.
- Organized and stocked room attendant carts for efficient use.
- Exceeded quality service goals by optimizing team productivity and workflow.
- Communicated guest service scores to drive improvement and enhance guest satisfaction.
Hospital Registrar
Avera McKennan Hospital & University Health Center
Sioux Falls, SD
12.2014 - 07.2016
- Scheduled patient appointments and specific treatments.
- Registered patients for diagnostic appointments, surgeries, and medical consultations using an electronic health record system.
- Checked and updated patient data or insurance information upon arrival.
- Proofread documents for accuracy and completeness.
- Processed patient medical records requests in compliance with HIPAA guidelines.
- Managed supplies, ordering and restocking within budget limits and office needs.
- Provided hands-on training and coaching for junior staff on office policies and regulations.
- Utilized reporting system for printing patient charts, labels, and future appointments reports.
- Offered friendly and knowledgeable service, answering questions and fulfilling requests.
Certified Nursing Assistant
Good Samaritan Society
Corsica, SD
06.2010 - 11.2014
- Facilitated activities of daily living, personal hygiene, feeding, and ambulation for patients.
- Conducted routine checks on vital signs, including blood pressure, blood sugar, and heart rate.
- Documented activities and recorded information in the EMR system.
- Fostered relationships with patients, caregivers, and healthcare teams to achieve care plan targets.
- Provided compassionate care and communication on issues surrounding death and dying.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies.
- Maintained accurate patient records, updating the healthcare team on patient status.
- Transported patients to treatment units using wheelchairs or stretchers.
- Examined and treated patient lacerations, contusions, and physical symptoms, referring when necessary.
Education
High School Diploma -
Armour High School
Armour, SD05.2012
Skills
- Leadership
- Administrative Proficiency
- Organizational Support
- Detail Oriented
- Team Collaboration
- Adaptability
- Problem Resolution
- Registration and Admissions
- EMR
Accomplishments
- Avera McKennan Great Expectations Award Recipient November 2019
- Avera McKennan Great Expectations Award Recipient December 2021
- Avera McKennan Great Expectations Award Recipient August 2022
- Avera McKennan Hospital & University Employee of the Month Recipient February 2022
References
References available upon request.
Timeline
Patient Access Representative
Sanford Health
08.2024 - Current
Healthcare Recruiter
Titan Placement Group
09.2023 - Current
Diabetes Education Support Specialist
Avera McKennan Hospital & University Health Center
09.2017 - 08.2023
Account Manager
Healthcare Services Group
07.2016 - 07.2017
Hospital Registrar
Avera McKennan Hospital & University Health Center
12.2014 - 07.2016
Certified Nursing Assistant
Good Samaritan Society
06.2010 - 11.2014
High School Diploma -
Armour High School
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