Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Quote
Timeline
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Destiny DeSouza

Destiny DeSouza

Lemon Grove,CA

Summary

I'm a New Yorker who slowly worked their way across the United States.Having joined the military and picked up great work ethic and a unique skillset. Now having retired from the military and seeking to apply with professionalism to help companies achieve their goals. Hardworking and passionate the goals aiming to meet is to boost company morale and bring about innovation. Additionally will help push conceptual boundaries and lead in networking on several platforms. With eagerness to engage with fellow staff members and clients to share the company’s mission statement. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Detail-oriented with extensive knowledge of marketing. Dynamic individual with proven history of innovative and effective marketing. Committed to accurate and detailed research. Reliable employee seeking a position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Marketing Intern

USAF
Boise, ID
04.2022 - 06.2022
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
  • Helped with planning and hosting of marketing events.
  • Collaborated with team members to help expand marketing channels.
  • Contributed to mock-ups, email campaigns and social media content.
  • Designed dynamic posters and digital media for sales and advertising.
  • Planned and executed internal and external marketing events.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Responded to email and social media messages according to prescribed policies.
  • Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
  • Maintained complete database of files, contacts and project materials.
  • Took detailed notes of progress, processes and industry details to better understand marketing and company protocols.
  • Worked with vendors to complete projects according to schedule and specifications.
  • Developed ads targeting specific users for key promotions.
  • Developed ads geared towards target demographics, monitoring results to improve marketing research and team campaign development.
  • Handled social media accounts for company, increasing overall following from 100 to 3000.
  • Generated reports detailing campaign performance, customer engagement and engagement trends.
  • Reported daily work to Commander and Supervisors, identifying areas for improvement and collaborating to increase knowledge and rectify problems.
  • Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.
  • Performed market analysis and researched latest trends.
  • Shadowed professionals in different situations to increase marketing knowledge.
  • Created proposals and organized pursuit documentation to support marketing staff.

Aerospace Ground Equipment Journeyman

USAF
Boise, ID
05.2017 - Current
  • Maintained basic knowledge of practices associated with government agency guidelines for aircraft installations.
  • Traveled extensively to customer sites to better understand project requirements and discuss potential technical constraints.
  • Diagnosed mechanical and electronic problems using personal skill, technical documentation and testing tools.
  • Performed inspections on more than 1000 pieces of ground equipment.
  • Repaired mechanical, electronic and hydraulic components of specialized flight systems.
  • Conducted maintenance and repair services to keep equipment working efficiently.
  • Inspected project fabrication for design compliance.
  • Maintained vehicles per manufacturer specifications, applying prescribed preventive maintenance per T.O DATA support documentation.
  • Read and interpreted orders, drawings, schematics and blueprints to complete accurate actions.
  • Adjusted mission-critical variables on aircraft to suit needs of USAF.
  • Handled, labeled and disposed of waste according to correct procedures.
  • Performed preventive and corrective maintenance on aviation support equipment and associated systems and components.
  • Fabricated replacement parts to precise specifications, when original equipment manufacturer (OEM) parts were not readily available.
  • Determined cost estimates and scope of work schedule for each job function.
  • Conducted dispatch, Inspections and maintenance actions on 500 units valued at $34 million
  • Analyzed equipment anomalies performed trouble shooting and repairs utilizing technical orders, schematics and wiring diagrams.
  • HVAC certification
  • Trained diesel engine mechanic
  • Ran diagnostic tests on newly manufactured aircraft under simulated operational conditions, ensuring correct adherence to design tolerances.
  • Interpreted diagnostic code information to isolate hardware and software failures, suggesting correctional measures to correct discovered flaws.
  • Installed controls systems, avionics, and instrumentation.
  • Oversaw technical planning, system integration, verification and validation and risks involved for total systems.
  • Performed functional analysis and requirements allocation and interface definition studies to evaluate compliance of software specifications.
  • Analyzed software to determine bug locations and applied debugging procedures for mitigation purposes.

Artist

Self-employeed
Manhattan, NY
01.2015 - Current
  • Contributed to creative process through original ideas and inspiration.
  • Created custom drawings and paintings using fine oils, acrylics and charcoal on high quality canvas.
  • Maintained and shared portfolios of artistic work to demonstrate styles, interests and abilities with potential customers.
  • Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints and pencils to complete unique piece for customers.
  • Utilized oil paints, acrylics and charcoal to design mixed media, drawings and painting pieces.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Researched drawings of characters and environmental elements for inspiration.
  • Established and maintained productive, professional working relationships to promote beneficial project results.
  • Ordered and maintained adequate supply of materials, supplies and equipment.
  • Resolved client concerns quickly and professionally to maintain respectful and productive project environment.
  • Designed visual models meeting both aesthetic and technical criteria.
  • Collaborated with art director to implement artistic vision.
  • Advertised and sold mosaics and drawing pieces at local markets and established piece pricing on customer demand, labor costs and raw material costs.
  • Researched industry trends and evaluated competitive products.
  • Developed targeted marketing and sales strategies to promote successful organizational and artistic outcomes.
  • Developed art and design concepts.
  • Applied color theory and lighting techniques in drawings and illustrations to add excitement, focus and depth.
  • Cultivated relationships with other artists and internal partners to develop positive rapport for future opportunities.
  • Mentored junior artists on creative processes.
  • Generated design and model creation time estimates when needed.
  • Determined appropriate designs for screen print and embroidery applications to create high-quality finished products.
  • Produced computer-generated artwork to add depth and cohesiveness to technical journal and publication articles.

Intern

USAF
Boise, ID
08.2017 - 05.2022
  • Sorted and organized files, spreadsheets and reports.
  • Analyzed problems, identified solutions and made decisions.
  • Interacted with customers by phone, email or in-person to provide information.
  • Completed research, compiled data, updated spreadsheets and produced timely reports.
  • Collaborated in professional team to solve workflow issues.
  • Worked on projects using knowledge gained in classes to put together recommendations for issues.
  • Restocked office supplies and retrieved files for staff.
  • Answered incoming telephone calls, took down messages and provided information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Achieved management recognition by designing and implementing special project during internship.
  • Maximized productivity by analyzing protocols and identifying areas for improvement.
  • Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department.
  • Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.
  • Upheld office schedule and calendar to coordinate workflow and meetings.
  • Developed social media strategy templates for Twitter, Instagram and Facebook.
  • Contributed to content creation for company website.
  • Reviewed related literature and conducted investigations to support research efforts.

Waitress

USAF
Boise, ID
01.2022 - 04.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Stayed up-to-date on menu changes to help customers make food choices.

Trainer

USAF
Boise, ID
05.2020 - 01.2022
  • Taught new team members correct procedures for all areas of operations.
  • Trained other employees in customer service, food safety and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Mentored junior employees to improve performance, food safety and customer service.
  • Maintained current knowledge of all team position requirements.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Monitored day-to-day activities of 20 noting areas needing improvement and implementing plans for rectification.
  • Identified workers with specific skill sets to recommend for promotions or awards.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and USAF priorities.
  • Developed lesson plans, instructional materials and written practice tests for training.

Supervisor

USAF
Boise, ID
01.2020 - 01.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Interviewed, hired and trained new employees for production positions.
  • Identified individual employee's unique work styles and adapted management methods.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Provided supportive link between external customers and internal operations.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Performed annual evaluations and reviews for large staff of employees.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Monitored workshop work flow for over 50 employees.
  • Oversaw and optimized work of craftsmen performing high-quality, precision work.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
  • Built, managed and coached insourced and outsourced teams.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Streamlined operations of multiple lines of business within organization.
  • Directed staff and managed annual capital budget.
  • Audited and documented processes and procedures for new accounts department.

Education

No Degree - Psychology

Suffolk County Community College
Selden, NY
06.2024

No Degree - Psychology

Park University
Kansas City, MO
06.2024

Technical Certification - Deisel Mechanic

USAF-AEROSPACE GROUND EQUIPMENT
F
09.2017

High School Diploma -

Centereach High School
Centereach, NY
05.2016

Skills

  • Marketing and advertising
  • Social media expertise
  • Performance Optimization
  • Social Media Management
  • Data analysis
  • Preventive Maintenance
  • Maintenance skills
  • Training proficiency
  • Modifications and repairs
  • Microsoft Office, Adobe, and Photoshop

Accomplishments

  • Was presented an award from a Lt Colonel for Exceptional Performance for creating a program that implemented into a squadron that affected 600 members
  • Awarded achievement medal for outstanding work for my Service
  • Awarded quarterly award for innovative work improvements
  • Was interviewed and published in article highlighting my public speaking and creative process



Certification

  • HVAC Training - 2017

Languages

Spanish
Native or Bilingual

Quote

The best things in life are on the opposite side of Fear..

Timeline

Marketing Intern

USAF
04.2022 - 06.2022

Waitress

USAF
01.2022 - 04.2022

Trainer

USAF
05.2020 - 01.2022

Supervisor

USAF
01.2020 - 01.2022

Intern

USAF
08.2017 - 05.2022

Aerospace Ground Equipment Journeyman

USAF
05.2017 - Current

Artist

Self-employeed
01.2015 - Current

No Degree - Psychology

Suffolk County Community College

No Degree - Psychology

Park University

Technical Certification - Deisel Mechanic

USAF-AEROSPACE GROUND EQUIPMENT

High School Diploma -

Centereach High School

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Destiny DeSouza