Destiny Doun
Jonesboro,GA
Summary
Committed manager with a proven track record at Host International, excelling in team leadership and operational efficiency. Skilled in conflict resolution and staff development, I implemented training programs that boosted customer satisfaction and reduced turnover. Adept at strategic planning, I enhanced inventory management processes, achieving significant cost reductions while maintaining a high-performing team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Host International
06.2023 - Current
- Led cross-functional teams to optimize operational efficiency and service delivery.
- Implemented training programs that enhanced team performance and customer satisfaction.
- Developed strategies to improve inventory management processes and reduce waste.
- Coordinated staff schedules to align with peak operational demands and enhance productivity.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
- Managed vendor relationships, ensuring compliance with quality standards and cost-effectiveness.
- Oversaw daily operations, streamlining workflows to meet organizational goals effectively.
- Conducted regular performance evaluations, providing constructive feedback to foster employee growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Lead Teacher
Pride and Joy Daycare
02.2022 - 05.2023
- Developed and implemented age-appropriate lesson plans to enhance children's learning experiences.
- Fostered a nurturing environment that promoted social, emotional, and cognitive development among students.
- Monitored and assessed individual student progress to tailor educational approaches effectively.
- Collaborated with parents to address behavioral and developmental concerns, ensuring effective communication.
- Organized daily activities that encouraged physical, artistic, and intellectual growth in children.
- Maintained a safe, clean classroom environment adhering to health and safety regulations consistently.
- Utilized various educational tools and materials to create engaging learning experiences for children.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
Associate
Walmart
08.2021 - 12.2022
- Assisted in executing daily operational tasks, ensuring adherence to company policies and procedures.
- Collaborated with team members to enhance workflow efficiency and streamline processes.
- Conducted regular inventory checks, maintaining accurate records of stock levels and product availability.
- Implemented quality control measures, contributing to improved product consistency and customer satisfaction.
- Adapted quickly to new software tools, enhancing data entry accuracy and reducing processing time.
Service Tech
Showtime
12.2021 - 02.2022
- Diagnosed technical issues using industry-standard tools and methodologies.
- Assisted customers with inquiries, providing timely and effective solutions.
- Documented service activities and maintained accurate records of repairs performed.
- Ensured compliance with safety regulations during all service operations.
- Implemented feedback from customers to improve service delivery processes.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Crew Member
Bojangles' Famous Chicken 'n Biscuits
05.2020 - 08.2021
- Provided exceptional customer service during peak hours, enhancing overall guest satisfaction.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
- Collaborated with team members to efficiently manage inventory levels, minimizing waste and improving stock accuracy.
- Assisted in training new crew members on operational procedures and customer interaction best practices.
- Processed transactions accurately using point-of-sale systems, contributing to efficient service delivery.
- Adapted quickly to changing demands in fast-paced environment while maintaining high-quality standards.
- Supported promotional activities by effectively communicating product offerings and upselling items to customers.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Crew Member
Bojangles' Famous Chicken 'n Biscuits
05.2020 - 08.2021
- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Operated kitchen equipment efficiently, adhering to safety and health standards.
- Collaborated with team members to maintain cleanliness and organization in work areas.
- Assisted in inventory management, restocking supplies as needed to optimize operations.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Staff development
- Shift scheduling
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Performance evaluations
Certification
Servesafe
Timeline
Manager
Host International
06.2023 - Current
Lead Teacher
Pride and Joy Daycare
02.2022 - 05.2023
Service Tech
Showtime
12.2021 - 02.2022
Associate
Walmart
08.2021 - 12.2022
Crew Member
Bojangles' Famous Chicken 'n Biscuits
05.2020 - 08.2021
Crew Member
Bojangles' Famous Chicken 'n Biscuits
05.2020 - 08.2021
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