Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Dumas

Hampton,GA

Summary

Professional with history in remote customer service, skilled at delivering exceptional support and resolving client issues efficiently. Adept at utilizing communication skills and technical proficiency to enhance user experiences and meet organizational goals. Collaborative team player with focus on achieving results and adapting to changing needs.

Experienced with remote customer support, proficient in managing inquiries and resolving issues promptly. Utilizes effective communication and technical skills to provide seamless user experiences. Knowledge of customer relationship management tools and best practices to ensure client satisfaction and operational efficiency.

Remote customer service professional with solid experience delivering high-quality support in virtual environment. Reliable team player known for adapting to changing needs and focusing on achieving results. Strong skills in communication, problem-solving, and time management, ensuring efficient and effective service. Employers value dependability, collaborative spirit, and consistent performance.

Knowledgeable Desired Position with solid background in remote customer support and problem-solving. Adept at managing high-volume inquiries and providing effective solutions. Demonstrated ability in leveraging communication and technical skills to enhance user satisfaction and streamline processes.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2025
2025
years of professional experience

Work History

Work From Home experience

  • Assister Customers with picking plans based on budget and affordability

Concierge

GSS Security Services
08.2024 - 01.2025
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.

Head Cashier

Burlington
03.2024 - 08.2024
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Led cashiers and associates in providing thoughtful customer service.

Account Manager

ECP Management
05.2023 - 11.2023
  • Created an Excel spreadsheet to track the customer service team performance
  • Upheld client privacy by removing all identifying information prior to any communication with a client
  • Maintained detailed knowledge of company policies and procedures, resulting in an increase in accuracy and efficiency of company operations
  • Gave consistent and friendly service that resulted in greater customer retention

Customer Service Representative

TOCABEI
07.2022 - 03.2023
  • Assisted customer with online accounts
  • Helped customer with setbacks found solutions
  • Cash Handled
  • Created a new customer database by entering customer information into a database
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards

Customer Service Representative

Navient
04.2019 - 09.2021
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Ensured all work areas were clean and free of debris, dust, and other materials
  • Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
  • Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards

Education

photography -

Boys and Girls High School
Brooklyn, NY
06.2009

Skills

  • Computer literacy
  • Documentation review
  • Time management
  • Delegate and manage assignments
  • Active listening
  • Communication skills
  • Microsoft Word
  • Leadership

  • Typing speed
  • Phone etiquette
  • Goal oriented
  • Appointment scheduling
  • Record preparation
  • File maintenance
  • Call handling
  • Customer service
  • Computer skills
  • Understanding customer needs
  • Calm and professional under pressure
  • Remote office availability
  • Microsoft office
  • Customer relations
  • Teamwork and collaboration
  • Problem resolution
  • Order processing
  • Data entry
  • Call documentation
  • Inbound call management
  • LiveChat messaging
  • Call center operations
  • Customer data confidentiality

Timeline

Concierge

GSS Security Services
08.2024 - 01.2025

Head Cashier

Burlington
03.2024 - 08.2024

Account Manager

ECP Management
05.2023 - 11.2023

Customer Service Representative

TOCABEI
07.2022 - 03.2023

Customer Service Representative

Navient
04.2019 - 09.2021

photography -

Boys and Girls High School

Work From Home experience

Destiny Dumas