Destiny Dunson
Madison,MS
Summary
While work at Signify Health has driven more to go in the medical field. I would really love the opportunity to prove myself in this field. This would give me the opportunity to further my career in years to come as surgical tech. I am very responsible and easier learner. No matter the position presented I always put my best foot forward. I have Proven track record in enhancing customer loyalty and streamlining case management at Signify Health, showcasing exceptional problem-solving and computer proficiency. Expert in employing de-escalation techniques and critical thinking to resolve high-stress disputes, leading to efficient case resolutions. Achieved significant improvements in data accuracy, contributing to team development and administrative support.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Signify Health
02.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Case Manager
Ge Appliances
09.2020 - 10.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Data Entry Clerk
Alorica
12.2020 - 08.2021
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Education
Forest Hill High
Jackson Ms 05.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Follow-up skills
- Paperwork Processing
- Order Processing
- Team Development
- Administrative Support
- De-Escalation Techniques
- Staff Training
- Prioritization
Timeline
Customer Service Representative
Signify Health
02.2024 - 07.2024
Data Entry Clerk
Alorica
12.2020 - 08.2021
Case Manager
Ge Appliances
09.2020 - 10.2023
Forest Hill High