Destiny Duran
Littleton,CO
Summary
Dynamic leader with proven success at The Home Depot, excelling in staff management and operations oversight. Recognized for enhancing team efficiency and implementing effective inventory control measures. Skilled in conflict resolution and performance management, driving significant improvements in customer satisfaction and operational productivity. Committed to fostering a positive work environment and achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Pro Supervisor
The Home Depot Store
01.2025 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Store walks with the district managers, regional managers and district asset protection manager
Front End Supervisor
The Home Depot Store
10.2024 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed staff performance, resolved issues, and boosted efficiency to meet productivity goals.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Researched issues to obtain appropriate answers to customer inquiries.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Mentored new sales associates to contribute to store's positive culture.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Submitted reports to senior management to aid in business decision-making and planning.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Monthly one on ones
- Support a department of 41 associates within 3 departments
- Store walks with the district managers, regional managers and district asset protection manager.
- Store walks with the district managers, regional managers and district asset protection manager
Customer Allocation Planner
The Home Depot Distribution Center
04.2021 - 10.2024
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Recognized potential issues with inventory and quality control and engineered changes.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Delegate tasks to associates
Education
Realtor - Real Estate
The CE Shop
Tacoma, WA10.2022
Real Estate Broker - Real Estate
Colorado Real Estate School
Denver, CO06.2021
High School Diploma - General Studies
Colorados Finest High School of Choice
Englewood, CO05.2021
Skills
- Schedule development
- Staff management
- Conflict resolution
- Inventory oversight
- Staff education
- Analytical thinking
- Performance management
- Public speaking
- Team building
- Attention to detail
- Priority management
- Documentation and reporting
- Customer service
- Inventory control
- Operations management
- Staff discipline
- Employee motivation
- Task delegation
Timeline
Pro Supervisor
The Home Depot Store
01.2025 - Current
Front End Supervisor
The Home Depot Store
10.2024 - Current
Customer Allocation Planner
The Home Depot Distribution Center
04.2021 - 10.2024
Realtor - Real Estate
The CE Shop
Real Estate Broker - Real Estate
Colorado Real Estate School
High School Diploma - General Studies
Colorados Finest High School of Choice
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