Destiny E. Flores
Brooklyn,New York
Summary
Dedicated and organized Patient Coordinator with extensive experience in healthcare settings. Proven ability to maintain patient confidentiality, manage schedules efficiently, and provide exceptional support to medical staff. Bilingual in English and Spanish, with a strong focus on customer service and effective communication.
Healthcare professional, prepared to provide exceptional patient care and administrative support. Proven success in enhancing patient experiences through effective coordination and communication with medical teams. Focuses on collaborative efforts and adapts to dynamic healthcare environments, ensuring reliability and flexibility. Skilled in patient scheduling, record management, and problem-solving.
Overview
4
4
years of professional experience
Work History
Patient Coordinator
Mount Sinai New York Eye And Ear Infirmary
06.2024 - Current
- Maintained confidentiality of patient data and conditions to safeguard health information
- Worked with patients to schedule tests and procedures, ensuring a seamless process
- Verified patient insurance eligibility and accurately entered patient information into the system
- Greeted and assisted patients with check-in procedures, providing prompt support
- Delivered administrative support to medical staff by completing patient paperwork efficiently
- Frequently double-checked patient histories while scheduling follow-ups and appointments to ensure accuracy
- Performed various administrative tasks, including copying, and faxing documents
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Patient Care Coordinator
MEDISYS FAMILY CARE
01.2023 - 09.2023
- Encouraged individuals and families to develop skills and strategies for constructively confronting problems
- Collaborated with social services, referral sources, and treatment professionals to meet patient care needs effectively
- Conducted individual and group psychotherapy sessions, including teletherapy, to help patients address emotional and relational conflicts
- Conducted intake assessments to formulate treatment plans and manage patient records
- Assisted with day-to-day operations, working efficiently with all team members and enhancing organizational skills
Dental Assistant/Receptionist
21ST CENTURY DENTISTRY
07.2020 - 11.2022
- Explained upcoming treatment preparation and instructions to patients to ensure understanding
- Maintained confidentiality of patient data and protected health information diligently
- Acted as the main point of contact for patients, coordinating communication between patients and medical staff
- Verified patient insurance eligibility and ensured accurate data entry into the system
- Assisted patients during check-in procedures, providing a welcoming environment
- Supported medical staff in completing essential patient paperwork and administrative tasks
- Managed appointment scheduling and answered patient inquiries effectively
Teacher Assistant
CATHOLIC COMMUNITY SERVICES
07.2020 - 11.2022
- Presented lesson plans and instructional materials to students under the guidance of a lead teacher
- Assisted students individually and in small groups to grasp lesson objectives and enhance learning
- Monitored student behavior and progress, providing feedback to teachers and parents
- Kept thorough records of student progress regarding behavior, grades, and personal growth
- Planned and presented collaborative group assignments to promote teamwork among students
Education
High School Diploma -
Brooklyn Academy HS
Brooklyn, NY06.2018
Skills
- Customer- and service-oriented
- Reliable and punctual
- Front Desk Operations
- Dental Assisting
- Treatment Plan Development
- Patient Confidentiality
- Organization and Time Management
- Excellent Communication Skills
- Proficient in MS Office
- Insurance Verification
- Appointment Scheduling
- Healthcare Industry Knowledge
Languages
Spanish
Full Professional
Timeline
Patient Coordinator
Mount Sinai New York Eye And Ear Infirmary
06.2024 - Current
Patient Care Coordinator
MEDISYS FAMILY CARE
01.2023 - 09.2023
Dental Assistant/Receptionist
21ST CENTURY DENTISTRY
07.2020 - 11.2022
Teacher Assistant
CATHOLIC COMMUNITY SERVICES
07.2020 - 11.2022
High School Diploma -
Brooklyn Academy HS
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