Destiny Elmore

Assisted customers with prescription-related inquiries including refill requests, order status, insurance verification, and pharmacy coordination

Provided clear explanations of prescription processes while maintaining HIPAA compliance and confidentiality

Navigated multiple computer systems to accurately document calls and update patient information

Resolved customer concerns with patience, empathy, and professionalism

Met call handling, quality assurance, and productivity performance standards

Escalated complex issues to pharmacists or supervisors when necessary

Assisted donors through the plasma donation process by performing finger-stick blood tests to check eligibility and vitals

Prepared, handled, labeled, and dispensed plasma collection bottles following strict safety and sanitation procedures

Monitored donors during plasma collection to ensure comfort and safety

Maintained sterile equipment and adhered to health and biohazard protocols

Accurately documented donor information and test results in computer systems

Provided friendly, reassuring customer service in a clinical environment

Followed all company, state, and federal regulations for plasma handling

• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Facilitated personal hygiene management, feeding and ambulation.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Followed directions of licensed nurses to administer medications and treatments.
• Prevented cross-contamination by cleaning and sterilizing equipment.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.