Destiny Escobedo
Ontario,USA
Summary
Experienced Patient Service Representative skilled in insurance verification, appointment scheduling, and EMR documentation. Strong communicator proficient in managing patient relationships and resolving conflicts, ensuring efficient office operations and high patient satisfaction. Capable of multitasking while processing payments and coordinating care between patients and healthcare professionals. Committed to maintaining organization and time management in fast-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Providence
Brea, CA
07.2023 - Current
- Scheduling Appointments
- Insurance Intake
- Send Messages to Office
- Rx Refills
- I answer over 75 calls a day. With our high call volume I still manage to connect with the patients as they are on the call with me.
Front Desk Receptionist
Basim Z. Abdelkarim MD Inc
Upland, CA
03.2021 - 06.2023
- Greet patients and all visitors on arrival/ check-in.
- Update demographics, insurance and medical history, scanning correct paperwork along with Insurance cards and ID
- Collect Copayments and any account balances.
- Input all allergy alerts, correct pharmacy information for proper refills of medication, patients; medical history and demographics.
- Room patients, prep room for Banding when needed.
- Schedule all Colonoscopies and endoscopies with or without Anesthesia at surgery center or Hospital.
- Obtain pre-cert, info and autos for all PPOS, submit authorization request for HMO procedures, Followups or procedures in office and studies requested by provider.
- Help Phone operator with incoming calls, scheduling New Patient and Follow up appointments.
- Complete doctors daily call backs/follow ups. Close out office daily payment log.
- Request of medical records, medical clearance, provide patients with lab and imaging orders.
Patient Relations Front Office
Cucamonga Valley Medical Group
Upland, CA
12.2017 - 03.2021
- Checked patient's in and out
- Appointment Scheduling
- Collected Copays/Posted Payments
- EMR
- Scanned Demographics
- Input Information
Front office Medical Receptionist
St. Jude Heritage Medical Group
Yorba Linda, CA
11.2014 - 12.2017
- Checked patient's in and out
- Collected Copays/Posted payments
- Chart Prep
- EMR
- Scanned, Filed and entering Demographics
- Verified Insurance
- Faxed
Medical Assistant
Clean Slate INC
Whittier, CA
02.2011 - 11.2016
- Collect payment/Posted Payments
- Prep patients for laser treatment
- Apply ointment
- Bandage wounds
Front office Medical Receptionist
Rancho OB-GYN
Murrieta, CA
06.2011 - 02.2014
- Checked patient's in and out for appointments
- Collected and posted payments
- Verified insurance
- Scanning Demographics
- Entering Demographics
- Filing into EMR system
- Assisted provider with exams
- Washed and Sterilized Instruments
Front office Medical Receptionist
South Orange County Gastroentrology.
Mission Viejo, CA
06.2007 - 01.2009
- Greeting patients, answering phones, collecting and posting payments
- Appointment scheduling
- Assisting Doctor with patient examination
- Filing
- Insurance verifications
- EMR
Education
Diploma - Medical
American Career College
Ontario, CA01.2012
High School Diploma -
Montclair High School
Montclair, CA06.2004
Skills
- Insurance verification
- EMR documentation
- Appointment confirmation
- Customer relationship management
- Conflict resolution
- Data entry accuracy
- Communication skills
- Problem solving
- Time management
- Team collaboration
- Attention to detail
- Active listening
- Multitask prioritization
- Office administration
- Patient follow-up
- Medical filing
- Document filing
- Check-in coordination
- Verbal and written communication
- Routing lab results
- Customer service
- Electronic health records
- Front desk supervision
- Patient education
- Patient intake
- Eligibility determination
- HIPAA compliance
- Patient confidentiality
- Data protection
- Directing callers
- Phone etiquette
- Interpreting physician orders
- Queue management
- Scheduling appointments
- Medical terminology
- Patient greeting
- Reception management
- Sterilization procedures
- Data entry proficiency
- Insurance verifying
- Clinical data entry
- Medical insurance
- Typing [number] wpm
- System updates
- Appointment scheduling
- Payment collection
- Appointment reminders
- Health insurance knowledge
- Registration and admissions
- Friendly and outgoing
- Team leadership
- Scheduling diagnostic procedures
- Data entry
- Call screening
- Money handling
- EMR updating
- Relationship building
- Work quality evaluation
- Post-discharge care coordination
- Regulatory compliance
Certification
CPR Certification
Timeline
Patient Service Representative
Providence
07.2023 - Current
Front Desk Receptionist
Basim Z. Abdelkarim MD Inc
03.2021 - 06.2023
Patient Relations Front Office
Cucamonga Valley Medical Group
12.2017 - 03.2021
Front office Medical Receptionist
St. Jude Heritage Medical Group
11.2014 - 12.2017
Front office Medical Receptionist
Rancho OB-GYN
06.2011 - 02.2014
Medical Assistant
Clean Slate INC
02.2011 - 11.2016
Front office Medical Receptionist
South Orange County Gastroentrology.
06.2007 - 01.2009
Diploma - Medical
American Career College
High School Diploma -
Montclair High School