Destiny Espada

• Managed daily virtual office operations, ensuring smooth workflow, team coordination, and patient satisfaction.
• Oversaw scheduling, maintained accurate Electronic Medical Record (EMR) documentation, and supported billing and insurance verification.
• Implemented efficient patient flow processes to minimize wait times and enhance care delivery.

• Contacted and followed up with leads through the CRM to confirm interest, schedule appointments, and update records.

• Monitor and record vital signs

• Assist RN/MD with procedures

• Phlebotomy / Peripheral IV Catheter

• Electrocardiogram (ECG / EKG)

• Cardiopulmonary Resuscitation (CPR)

• Provide knowledgeable and compassionate service in response to patient questions and concerns

• Maintain cleanliness and organization of the department

• Interview patients upon entrance to hospital, verifying demographics and insurance information to register patient.

• Obtain necessary signatures for privacy laws and consent for treatment.

• Communicate financial obligations to patients and collect fees at time of service.

• Managed multi-line phone system, voicemails, and patient communication.
• Collected patient information, verified insurance coverage, and scheduled or confirmed appointments.
• Processed payments, co-pays, and maintained accurate billing and patient records.
• Scanned and uploaded medical documents, insurance cards, and faxes into EMR charts.
• Transcribed medical notes and correspondence for the physician.
• Maintained a clean, organized office and managed correspondence, files, and supplies.
• Trained new staff on office procedures, scheduling, and insurance verification.