Destiny Estrada
Louisville,KY
Summary
Dynamic professional with extensive experience in customer service and billing, notably at Korrect Optical. Proven track record in issue resolution and cash handling, enhancing customer satisfaction through effective communication. Recognized for attention to detail and strong work ethic, streamlining processes to improve operational efficiency and foster client relationships. Fluent in Spanish.
Overview
8
8
years of professional experience
Work History
Cashier
Cox's Smokers Outlet
05.2023 - 11.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
Shift Manager
Arby's
12.2019 - 03.2023
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Exercised composure under pressure and in escalated customer service scenarios.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Billing Specialist
Korrect Optical
05.2018 - 11.2019
- Researched and resolved billing discrepancies to enable accurate billing.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Worked with multiple departments to check proper billing information.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
- Streamlined billing process efficiency by implementing updated billing system.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
- Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
Education
Associate of Applied Science - Paralegal Studies
Brown-Mackie College
Louisville, KY06-2017
Skills
- Customer service
- Cash handling
- Customer service excellence
- Attention to detail
- Patience and empathy
- Work ethic and integrity
- Time management skills
- Customer relations
- Issue resolution
- Reliability and punctuality
- Professionalism and courtesy
- Conflict resolution
- Order verification
- Sales expertise
- Complex Problem-solving
- HIPAA compliance
- Billing systems and software
- Spanish fluency
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Cox's Smokers Outlet
05.2023 - 11.2025
Shift Manager
Arby's
12.2019 - 03.2023
Billing Specialist
Korrect Optical
05.2018 - 11.2019
Associate of Applied Science - Paralegal Studies
Brown-Mackie College