Destiny Faison
Knightdale,NC
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
8
8
years of professional experience
Work History
Claims Representative
Allstate Corp
02.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Analyzed and addressed escalated claims to resolve issues quickly.
Customer Service Representative
GFL Environmental
10.2021 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Manager
Verizon
02.2016 - 05.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
High School Diploma -
Southeastern High School
Miami, FL03.2021
Skills
- Microsoft Office
- Insurance Claims Review
- Claims Investigation
- Time Management
- Problem-solving abilities
- Critical Thinking
- Data Entry
Timeline
Claims Representative
Allstate Corp
02.2023 - Current
Customer Service Representative
GFL Environmental
10.2021 - 02.2023
Customer Service Manager
Verizon
02.2016 - 05.2021
High School Diploma -
Southeastern High School