Destiny Faison

• Provides student support services including readmission, non-degree studies, inter-institutional/special
  enrollment programs, academic appeals, graduation services, academic record updates, student
  registration, and other areas connected to student academic records.
• Creates and implements standard operating procedures for records handling.
• Assisted with record management system implementation and maintenance to streamline operations.
• Maintained and updated records through dedicated digital database.

• Maintain high customer satisfaction standards to meet or exceed targets.
• Completes night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Handles all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
• Liaise with housekeeping staff to verify service and maintenance of hotel standards.
• Reports issues to property manager so effective resolutions could be put into place.

• Provided support to programming for academic advising, recruitment, student success and graduate service programs.
• Served as liaison to the Education Council and a member of the student success team.
• Assisted student advisors with event planning and coordination including but not limited to conference room management, catering, purchase and picking up supplies.
• Supervised office student workers including managing desk coverage and other tasks assigned.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Assisted airline passengers with picking up their delayed baggage and tracks baggage trail to help resolve lost baggage.
• Created baggage change orders for re-routes and cancelled flights and process claims for delayed, lost and damaged baggage.
• Took inventory of baggage stationed in office and scans bag tags to add new inventory.
• Assisted the BSO leads and shift managers with other duties as needed.
• De-escalated and resolved customer complaints with punctual, polite and professional service.

• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Developed detailed plans based on broad guidance and direction.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Performed light clerical duties such as copying, faxing, filing records, notary services and data entry.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
• Sought ways to improve processes and services provided.
• Cross-trained and provided backup support for organizational leadership.

.

• Resolved customer complaints regarding their parking experience.
• Addressed navigation questions and provided directions to help guests reach destinations quickly.
• Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
• Resolved customer issues and complaints expeditiously to meet customer service quality standards.
• Maintained clean and organized valet booth to showcase pleasant environment for guests and encourage consistent traffic flow.

• Responded to emails generated through the NC Child Support website, DSS website and System and Methods, Inc. (SMI).
• Researched and responded to written complaints and correspondence in accordance with NC Child Support policy guidelines.
• Recognized the intricate issues relating to child support policy and procedures, the Automated Collection and Tracking System (ACTS), the Uniform Interstate Family Support Act (UIFSA).
• Maintained a high degree of analytical ability to identify, correlate and interpret data and facts of very complex nature.
• Processed clear and concise responses to the Federal Office of Child Support Enforcement and interstate locations after complaints are filed.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed multiple tasks and met time-sensitive deadlines.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Organized, maintained and updated information in computer databases.

• Supported student social, emotional, and academic development.
• Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Worked closely with management to provide effective assistance for specific aspects of business operations.

• Evaluated staff performance and provided coaching to address inefficiencies.
• Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
• Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
• Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
• Developed and implemented classroom routines to address varying student needs.