DESTINY FERNANDEZ

At 365 Datacenters I was responsible for providing our customers with access to our data centers across the U.S. I helped train new employees on our daily responsibilities. Our day-to-day responsibilities included providing timely responses to all alerts/alarms we received. I maintained security measures daily to keep all data centers secure and to avoid unauthorized access. I also work with site operations to inform them of daily maintenance and remote hands services through a ticketing system. I worked in a fast past environment and often juggled multiple tasks and projects, such as quality-checking my team's work with monthly audits, billing inquiries, and provisioning our circuits. I also monitored our data center's infrastructure, servers, and computer networks for issues from a centralized location.

At Wellcare I worked with customers who had our health insurance plan. I had a list of different responsibilities, helping the customers understand the different benefits available to them was one of them. Translation services are covered with their insurance plan so I helped them with finding a translator to go with them to their doctor's appointments. I helped with simple prescription plan coverage details/orders. I made outbound calls and provided customer service through our online web support. I processed claims and sent emails for web inquiries. I evaluated each account, to assess current issues and determine potential solutions. I exceeded company productivity standards by 20% on a consistent basis, handling more than 100% of quota each day.

At Medicare health plans I reviewed applications for different aid programs and determined which individuals qualified. I then also provided different available benefit applications to those who qualified.

I Managed the processing of all benefit applications, including those for financial/ food assistance. I Responded to customer's requests, offering excellent support and tailored recommendations to assist them. I loved listening closely to customers to find out solutions to their problems and making recommendations based on my extensive company knowledge.

At AAA International I Performed cold-calling and follow-ups with leads to secure new revenue. I reached out to customers after completing sales to evaluate satisfaction and determine immediate service requirements. I Developed and implemented sales strategies to increase revenue. I cold-called leads and closed 60 sales over a month's time frame. I rewrote and updated scripts and selling procedures to decrease downtime and increase sales by 50%. I Maximized business potential by providing excellent customer service and ensuring 100%
client retention.