Destiny Fitzgerald
Baltiimore,MD
Summary
Dynamic Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
4
4
years of professional experience
Work History
Dental Front Office Receptionist
Aspen
08.2019 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
Education
High School Diploma -
City Neighbors High School
Baltimore, MD05.2019
Skills
- HIPAA Compliance
- Administrative Support
- Dental Terminology
- Patient Scheduling
- Insurance Verification
- Medical Billing
Timeline
Dental Front Office Receptionist
Aspen
08.2019 - Current
High School Diploma -
City Neighbors High School