Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Destiny Flores

Adkins

Summary

Enthusiastic Leasing Agent with comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Leasing Agent

Opportunity Homes San Antonio
San Antonio
02.2023 - Current
  • Contacted and followed up with tenants on renewal notices.
  • Encouraged prospective tenants to fill out applications after property tours. Processed applications by conducting background checks and verifying references. Detailed application requirements and answered questions from prospective tenants.
  • Resolved tenant complaints regarding maintenance or other issues in a timely manner. Escalated critical issues to property manager to deliver immediate resolution. Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Inspected vacant units and ensured they were ready for showings.
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Collected application fees, security deposits, and pro-rated rent from new tenants. Received rent payments and tracked transactions in Yardi software.
  • Maintained accurate records of correspondence with and from tenants.
  • Performed administrative duties such as filing paperwork and updating databases.
  • Managed multiple projects simultaneously while meeting deadlines.
  • Conducted periodic inspections of units to ensure compliance with lease terms.
  • Participated in community events related to leasing activities or tenant relations.

Contact Lense Specialist

Americas Best Contacts And Eyeglasses
Selma
05.2022 - 12.2022
  • Collaborated with other healthcare professionals to provide comprehensive patient care.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered and directed incoming calls using multi-line telephone system.
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Coordinated pick-up and delivery of express mail services.

Education

High School Diploma -

Marion High School
Marion, TX
06-2016

Skills

  • Yardi software
  • Tenant relations
  • Application processing
  • Lease negotiation
  • Customer service
  • Property management
  • Conflict resolution
  • Record keeping
  • Market analysis
  • Sales techniques
  • Time management
  • Community engagement
  • Team collaboration
  • Violation resolution
  • Collect payments
  • Task prioritization
  • Active listening
  • Problem-solving aptitude
  • Problem-solving
  • Property showing

Affiliations

  • I have a green thumb and love spending my lunches at the Nursery.
  • Horse riding with my daughter is a current skill & hobby im obtaining.
  • I love spending time with my husband and two beautiful kids or having a girls day with my friends.

Certification

  • Rabies & Bite Prevention Training
  • CPR Certified with Cintas
  • Google Drive Training Sessions
  • Stop the Bleeding Training Sessions
  • Seizure First Aid Training
  • Fair Housing Training
  • DocuSign Training
  • Ring Central Training
  • Fentanyl Awareness Training

References

References available upon request.

Timeline

Leasing Agent

Opportunity Homes San Antonio
02.2023 - Current

Contact Lense Specialist

Americas Best Contacts And Eyeglasses
05.2022 - 12.2022

High School Diploma -

Marion High School

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Destiny Flores