Destiny Flores-Griggs
Duncanville,Texas
Summary
Results-driven and customer-focused professional with extensive experience in customer engagement, communications, and problem-solving. Skilled in building strong client relationships, delivering high-quality service, and managing complex issues with attention to detail. Demonstrated ability to multitask in fast-paced environments, with a commitment to continuous learning and professional growth. Proficient in adapting to new technologies and systems to enhance service delivery.
Overview
7
7
years of professional experience
Work History
Customer Engagement Representative
Southwest Airlines
Dallas, Texas
10.2021 - Current
- Deliver personalized customer service through the Southwest Voice, addressing customer concerns, resolving issues, and ensuring a positive customer experience.
- Conduct in-depth research and analysis on customer inquiries to develop and recommend solutions that balance quality and efficiency.
- Selected for specialized training to manage sensitive customer situations, demonstrating a high level of empathy and professionalism.
- Analyze and interpret customer travel details using various applications to provide tailored support.
- Participate in system testing and integration efforts, quickly adapting to evolving technologies and ensuring smooth functionality across fast-paced projects.
Client Success Representative
Inform Diagnostics
Irving, Texas
09.2018 - 10.2021
- Facilitated clear and effective communication between pathologists and healthcare providers, ensuring the correct tone and information were conveyed in written and verbal formats.
- Utilized internal systems, including CRM, IVRU, and LIS, to track, manage, and support client requests.
- Contributed to the improvement of client satisfaction through proactive problem-solving and timely issue resolution.
Customer Service Representative
Yardi
Irving, TX
06.2017 - 09.2018
- Provided technical support and customer service to clients using Yardi's property management software, ensuring efficient troubleshooting and resolution of customer issues.
- Maintained accurate records of customer interactions and follow-up actions, ensuring compliance with service standards.
Education
Bachelor of Arts - Communications
University of North Texas
Denton, TXHigh School Diploma -
John A. Dubiski Career High School
Grand Prairie, TXSkills
- Scheduling
- Complaint resolution
- Account updating
- Multi-task management
- Data entry
- Information security
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Reservation and Service Systems
- Problem-solving
- Verbal and written communication
- Hospitality and accommodation
- Data collection
- Time management
- Call center experience
Timeline
Customer Engagement Representative
Southwest Airlines
10.2021 - Current
Client Success Representative
Inform Diagnostics
09.2018 - 10.2021
Customer Service Representative
Yardi
06.2017 - 09.2018
Bachelor of Arts - Communications
University of North Texas
High School Diploma -
John A. Dubiski Career High School
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