Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

DESTINY F MILLER

Marysville,OH

Summary

Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.

Knowledgeable public servant, skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations.

I provide exceptional customer service interaction that provides patience, compassion, and integrity.

Overview

21
21
years of professional experience

Work History

Case Manager- Dean of the Students

Youngstown State University
Youngstown, OH
03.2024 - 10.2025
  • Developed individualized care plans for diverse populations to address specific needs and goals.

Received a grant for individuals with foster care experience. ODE and the Ohio Children's Alliance.

Managed programs to provide food and shelter resources in a college setting,

  • Facilitated workshops and training sessions to enhance student engagement and resource utilization.
  • Advocated for students' rights, ensuring access to necessary services and accommodations within the university system.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

Social Service Worker 3

Cuyahoga County Department of Children and Family Services
Cleveland, OH
04.2023 - 01.2024
  • Adapted quickly to changing demands and provided support during peak hours.
  • Implemented feedback from supervisors to refine processes and increase productivity.
  • Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
  • Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
  • Identified potential safety hazards through routine checks of supplies, equipment and environment.
  • Established strong relationships with clients, leading to increased trust and loyalty.

Correctional Officer

Grafton Correctional
Grafton, Ohio, United States
11.2014 - 01.2023
  • Certified Corrections Professional American Corrections Association (ACA)
  • Maintain security by settling disputes between inmates, preventing disturbances, assaults, and escapes
  • Conducted internal security checks and distributed meals.
  • Maintained a safe/secure environment
  • Conducted routine and emergency head counts.
  • OJT coach train newly hired correctional officers
  • Supervised inmates, prepared reports, transported inmates, and other duties as assigned.
  • Responsible for performing and assisting of search seizure of inmate cells for retrieval of contraband.
  • Extensively trained in radio etiquette and technique
  • Maintained safety and security for inmates, visitors and other staff while following policies and procedures established by the Ohio Department of Corrections
  • Became familiar with utilizing various "talk down" techniques through crisis responder training
  • Ability to influence behavior change for mentally ill and criminally insane offenders through C.I.T (crisis intervention training)
  • Effective utilizing a x-ray security device
  • Certified PREA victim support
  • Rule Infractions Board Certified (R.I.B)
  • Exceptional interpersonal communication skills
  • Knowledge of visitation software RENOVO
  • Experienced in command situations.

Correctional Lieutenant

Grafton Correctional
Grafton, Ohio, United States
06.2022 - 12.2022
  • Supervise, create schedules, give post orders, lead by exceptional example correction officers.
  • Supervise shifts responsible for maintaining appropriate control, security and well being of staff and inmates at all times.
  • Perform a variety of different emergency procedures to save and protect lives, as well as ensure safety of the community.
  • Responsible for carrying out the mission of the Ohio Department of Corrections
  • Responsible for enforcing the regulations governing the operation of a correctional institution, serving as both a supervisor and counselor of both officers and inmates.
  • First Responder certified
  • ICS 100 & ICS 200 certified

Program Leader

Neighborhood Ministries
Youngstown, Ohio, United States
01.2013 - 11.2014
  • Temporary work level as program director
  • Experienced in managing children and their actions
  • Developed many programs and activities for children to have fun while learning in an after school setting
  • Attended meetings, answered phones/made outgoing calls, planned recreation and entertainment activities that involved the children, helped with homework, supervised indoor/outdoor activities, clean, prepared and served food, sanitized tables and chairs before and after program, took CPR/First Aid and Universal Precaution classes, and provided child care services.
  • Directed after school programs/activities for kids and teenagers
  • Provide homework and tutoring assistance, enrichment and/ or recreation activities to students in ways that measurably improve their learning and social skills and raise their self-confidence. Help keep classroom/areas organized and neat.

Group Leader-Detention Officer

Mahoning County Juvenile
Youngstown, Ohio, United States
04.2005 - 04.2010
  • Experience in working with Juvenile Offenders.
  • Prepared and maintained detention-related records and reports.
  • Trained in personnel safe defense without harming juvenile detainees.
  • Conducted individual and living space searches of juvenile detainees.
  • Enforces rules and regulations of the detention facility
  • Monitor and maintain the safety and control of juvenile inmates
  • Performed all duties within the detention center, working at all posts including control booths, direct supervision of inmates, and security rounds

Education

Master of Science -

Youngstown State University
Youngstown, Ohio, United States
01-2014

Bachelors of Science in Criminal Justice -

Youngstown State University
Youngstown, Ohio, United States
01-2014

Skills

  • Certified Public Manager
  • Interpersonal Communication Skills
  • Leadership
  • Microsoft Office, Excel, Word, Power Point, Outlook
  • Policy Analysis
  • Strategic Planning
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills
  • Inmate supervision
  • Mental health awareness

Accomplishments

In March of 2025, While in my role as a case manager for the Dean of the Students Office at Youngstown State University, I wrote and received a grant from the Ohio Department of Education. Youngstown State University was placed on one of the selected Northeast Ohio colleges map to support individuals with foster care experience and homelessness.

Timeline

Case Manager- Dean of the Students

Youngstown State University
03.2024 - 10.2025

Social Service Worker 3

Cuyahoga County Department of Children and Family Services
04.2023 - 01.2024

Correctional Lieutenant

Grafton Correctional
06.2022 - 12.2022

Correctional Officer

Grafton Correctional
11.2014 - 01.2023

Program Leader

Neighborhood Ministries
01.2013 - 11.2014

Group Leader-Detention Officer

Mahoning County Juvenile
04.2005 - 04.2010

Master of Science -

Youngstown State University

Bachelors of Science in Criminal Justice -

Youngstown State University