Destiny Fontenot
Summary
Knowledgeable Medical Office Administrator with solid foundation in medical office operations and administration. Successfully managed patient records and appointment scheduling while ensuring compliance with healthcare regulations. Demonstrated proficiency in using electronic health record systems and effective communication skills to enhance patient care and support team collaboration. Always looking to expand my knowledge, I'm willing to learn new systems and processes.
Overview
12
12
years of professional experience
Work History
Office Administrator
Padumane Lakshmiprasad, MD, FACC
12.2022 - Current
- Developed and implemented filing systems, enhancing document retrieval efficiency by 30%.
- Processed insurance claims, ensuring accuracy and compliance with regulations.
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Reviewed and sent medical records to other physicians upon request.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Assisted in budget planning for the medical office by analyzing financial data, identifying cost-saving opportunities, and making recommendations to administrators.
Triage Nurse
Dr. Bryan LeBean Sr. APMC/Sleep Center
09.2018 - 03.2019
- Company Overview: Internal Medicine & Sleep Therapy
- Request Insurance Prior Authorizations
- Verify Insurance
- Scheduling Over Night Sleep Studies
- Administer Autonomic Nervous System Testing
- Administered Allergy/ Flu Shots
- Sending out orders for Sleep Machines with proper documentation
- Contact: Sandy Broussard – 337-261-0559
Care Coordinator/Quality Assurance Coordinator/Medical Assisting
Chronic Disease Solutions
12.2016 - 07.2018
- Company Overview: Medical
- Coordinate between patients, and health experts to provide accurate medical services on time
- Evaluated care quality and assisted health care professionals in changing treatment for better results
- Conduct Annual Wellness Visits at multiple physician offices
- Answer office phones and schedule appointments
- Greet patients and prepare them for examinations
- Obtain patient medical history and vital signs
- Assist physician during patient examinations
- Administer Injections & Perform electrocardiograms, ANS, PFT & other diagnostic tests
- Explain treatment procedures, medications, special diets, or doctor's instructions
- Authorize drug refills and provide prescription information to pharmacies
- Contact: Alexis Castille Nicole Melancon – 337-565-9540 337-8528526
Administrative Assistant
L&D Community Care
10.2013 - 12.2016
- Company Overview: Home Health Agency
- Photocopying, Filing, Faxing, Answering phones, modifying various documents using Microsoft.
- Contact: Lona Fontenot – 337-207-5162
Education
Business Administration
Southern Louisiana Community College
05.2016
Skills
- Customer engagement
- Leadership and supervision
- Efficient at acquiring new skills
- Responsible
- Reliable team member
- Database entry
- Office management
- File organization
Timeline
Office Administrator
Padumane Lakshmiprasad, MD, FACC
12.2022 - Current
Triage Nurse
Dr. Bryan LeBean Sr. APMC/Sleep Center
09.2018 - 03.2019
Care Coordinator/Quality Assurance Coordinator/Medical Assisting
Chronic Disease Solutions
12.2016 - 07.2018
Administrative Assistant
L&D Community Care
10.2013 - 12.2016
Business Administration
Southern Louisiana Community College