Enthusiastic Patient Care Rep motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Hi, I’m
Destiny Freitas
Marana,AZ
Summary
Overview
3
years of professional experience
Work History
Everly WellPhoenix, Arizona
Patient Care Representative
01.2022 - 06.2022
Job overview
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Worked with patients and families to develop future plans and discuss care actions.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Scheduled and offered consultations to patients.
- Handled inbound and outbound calls
- Handled prescription refill requests.
- Scheduled approximately 60-80 patients per week and made reminder calls.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- 3-4 hours/day of speaking directly with patients to notify them of lab results
- 1-2 hours/day of preparing patient letters and reporting test results to Departments of Health.
- Troubleshoot lab test results issues with labs, clients and patients.
- Assist with file keeping and maintenance
- Assist with department audits by verifying information.
- Participates in special projects and performs other duties, as required.
Hawaii Senior CareOahu, Hawaii
Nurse Assistant
08.2019 - 02.2020
Job overview
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Documented patient symptoms, medical histories and current medications in software.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Analyzed and evaluated success of care plans, interventions and treatments.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
XCPCNL Business ServicesDallas, Texas
Skilled Recruiter
07.2017 - 07.2018
Job overview
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Advertised job opportunities on social media platforms and job boards.
- Maintained filing system of current, prospective and future positions.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Coordinated schedules to arrange management interviews with applicants.
- Consulted businesses on successful recruiting and retention practices to help minimize turnover.
- Operated and maintained applicant tracking and candidate management systems.
- Studied job descriptions and qualifications to determine applicant requirements.
- Verified applicant references and employment details.
- Developed recruiting strategies to identify qualified candidates and build network.
- Worked alongside global business leader to deploy new training strategies.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
BM3 StaffArlington, TX
Recruiter
10.2016 - 06.2017
Job overview
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Coordinated schedules to arrange management interviews with applicants.
- Performed Drug screening
- Verified background checks
- Advertised job opportunities on social media platforms and job boards.
- Verified applicant references and employment details.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
Education
Kapolei High SchoolKapolei, HI
GED
05.2013
University Overview
Skills
- Calm and Effective Under Pressure
- Quality Standards and Protocols
- Patient Care and Monitoring
- Multi-Line Telephone Systems
- Multitasking and Time Management
- Strong Organizational Skills
- Document and File Management
- Quality assurance
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Your time is limited, so don’t waste it living someone else’s life.
Timeline
Patient Care Representative
Everly Well
01.2022 - 06.2022
Nurse Assistant
Hawaii Senior Care
08.2019 - 02.2020
Skilled Recruiter
XCPCNL Business Services
07.2017 - 07.2018
Recruiter
BM3 Staff
10.2016 - 06.2017
Kapolei High School
GED
Similar Profiles
Ryan PinkowskiRyan Pinkowski
Senior Data Analyst at Everly HealthSenior Data Analyst at Everly Health
Vanessa LopezVanessa Lopez
Esthetician at Everly-Reese EstheticsEsthetician at Everly-Reese Esthetics
Michelle SolisMichelle Solis
Banquet Server at Kimpton Everly HospitalityBanquet Server at Kimpton Everly Hospitality
JOE C. AMBRIZJOE C. AMBRIZ
Behavioral Health Community Counselor at Intermountain CentersBehavioral Health Community Counselor at Intermountain Centers
Priscila TeixeiraPriscila Teixeira
Babysitter at NABabysitter at NA