Destiny Gaines
Phoenix,USA
Summary
Results-oriented individual with a passion for continuous learning and innovation, dedicated to improving processes and enhancing customer experiences. Adaptable and resourceful, with a proven ability to deliver meaningful results and drive success.
Overview
3
3
years of professional experience
Work History
Sales associate
Home Goods
Phoenix, USA
02.2024 - 07.2024
- Processed cash and card transactions, handled returns, and assisted customers with inquiries using the store's inventory system
- Ensured accurate tagging and placement of merchandise, reorganized store sections, and restocked shelves with returned and new items
- Promoted and enrolled customers in the TJ Maxx credit card program, highlighting benefits like discounts and rewards
Patient Outreach Specialist/Customer Service Representative
Recora
Phoenix, USA
01.2023 - 02.2024
- Conducted outbound calls to referred patients, providing detailed information about the cardiac rehab program and assisting with enrollment and session scheduling
- Managed patient inquiries through inbound calls, addressing questions about program details, costs, and insurance coverage
- Documented patient information, confirmed insurance eligibility, and scheduled initial and follow-up sessions using multiple systems
- Sent emails with program flyers, scheduled callbacks, and provided troubleshooting support for downloading and using the company's app
- Followed up with patients who missed sessions and coordinated rescheduling to ensure program participation and continuity
Private Child Care
The Del Palacio Family
Avondale, USA
11.2021 - 11.2022
- Managed children's daily schedules, ensuring adherence to sleeping, eating, and school routines
- Prepared nutritious snacks-and age appropriate educational materials to support learning and development
- Maintained a clean and organized environment by inspecting items for cleanliness and keeping play areas tidy
Education
AAS - General Business
South Mountain Community College
Phoenix, AZ01-2025
High School Diploma -
South Mountain High School
Phoenix, AZ05.2022
Skills
- Time management
- Policy and procedure adherence
- Cash handling
- Teamwork and collaboration
- Exceptional customer service
- Written and oral communication skills
- Multi-tasking strength
- Excellent people skills
- Customer engagement
- Customer service
Timeline
Sales associate
Home Goods
02.2024 - 07.2024
Patient Outreach Specialist/Customer Service Representative
Recora
01.2023 - 02.2024
Private Child Care
The Del Palacio Family
11.2021 - 11.2022
AAS - General Business
South Mountain Community College
High School Diploma -
South Mountain High School
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