Destiny Gallegos
Westminster,CO
Summary
With a comprehensive background spanning seven years in the Financial and Banking Industry, my expertise encompasses various areas, including Traditional Branch Banking, Accounting, and Federal Grants management.
Overview
7
7
years of professional experience
Work History
Accountant
Aston Carter - Behavioral Health Administration
03.2023 - Current
- Manage the end-to-end workflow of invoice receipt and payment from providers, ensuring timely payments to uphold BHA compliance with state fiscal regulations.
- Assess payment issues on a daily basis and determine the most effective approach for resolution, including potential escalations to managers and other program and fiscal staff.
- Maintain accurate payment calculation spreadsheets to ensure accountability by reconciling accounts related to expenditures, revenues, and obligations for assigned programs.
- Analyze and investigate various types of errors or potential errors, providing accurate and complete reporting information.
- Review fiscal invoice documentation for proper information and required signature approvals.
- Track submitted payments in the CORE system and reconcile any differences between source documentation, CORE, and budgets.
- Assist fiscal staff with accurate and timely research and documentation submission related to payment requests from contracts and purchase orders.
- Ensure appropriate coding for submittal for payment of outstanding liabilities for unencumbered funds.
- Effectively communicate with internal and external stakeholders regarding invoicing and payment issues.
- Conduct budgetary account reconciliations and tracking, while compiling and maintaining budgetary projections for contracts/appropriations.
- Reconcile Federal grant and State revenue with all expenditures and obligations by conducting thorough analysis and investigation of various types of errors and fund balances.
- Perform desk-audit procedures of contractor source level documentation to verify compliance with contract, statutory, and federal and state requirements.
- Draft engagement emails to vendors, outlining the review scope and instructions for submitting requested documentation to BHA.
- Evaluate contractor documentation for compliance with contract, statutory, federal, and state requirements.
- Draft correspondence to contractors detailing areas of compliance, non-compliance, and recommendations for addressing non-compliance.
- Prepare comprehensive monitoring reports for the BHA Finance Director at Fiscal Year-end, covering all monitored contractors, compliance status, non-compliance areas, and resolution timelines. This includes federal stimulus and other assigned projects.
Proof Clerk/Cash Operating Clerk
Federal Reserve Bank Of Kansas City
08.2022 - 02.2023
- Ensure accurate posting of department files to the bank's standard accounting and billing applications, while reconciling general ledgers daily using source documentation and promptly resolving any discrepancies.
- Perform end-of-day and settlement tasks in the internal cash and accounting applications on a daily basis.
- Undertake routine administrative tasks related to district onsite and offsite cash operations, following established procedures and utilizing internal applications designed for the cash function. Tasks include data entry, reconcilement, printing/sorting, and reporting.
- Independently verify and balance numerous district onsite and offsite teams by comparing source documentation to unit proofs reflected in the internal application designed for the cash function. Resolve accounting discrepancies in a timely manner.
- Conduct audits of team documentation and report instances of noncompliance to the designated member of the leadership team.
- Adhere to processes and procedures outlined in TCOM, CCPS, and the District Procedure Manual.
- Maintain a strong focus on quality, controls, and customer service while being subject to frequent reviews by management, compliance, and audit staff.
- Provide customer support to address issues and ensure all matters are handled promptly.
Financial Services Representative II
Native American Bank
06.2021 - 04.2022
- Provide training to new employees and existing staff on branch duties to ensure consistent service excellence.
- Carry out monthly branch retention and audit duties to ensure compliance and operational efficiency.
- Attend Branch Senior Staff meetings to contribute valuable insights and updates.
- Assist Branch staff in resolving issues with customers and documentation, ensuring a seamless customer experience.
- Proficient in various account products, including CD accounts, IRA CDs, Trusts, Estates, Personal Representative, and Business Accounts.
- Engaging in conversations with clients to identify their underlying needs for Cash Management Services, Merchant Services, and potential IntraFi Network Clients.
- Handle customer service phone calls and email requests from clients across the United States, providing prompt and effective resolutions.
- Manage the Online Banking application program, facilitating seamless account applications for customers online.
- Gather necessary documentation and efficiently open new Business and Personal Accounts.
- Collaborate with Deposit Operations to handle Notice of Corrections, NSF, Non-Post, and other daily errors, ensuring timely resolution.
- Develop Procedures and Instruction Guides for internal use, covering products, programs, and daily responsibilities to enhance operational efficiency.
Financial Services Representative I
Native American Bank
02.2020 - 06.2021
- Provide exceptional customer service through in-person interactions, phone calls, and emails.
- Assist customers in resolving issues, offer financial education, and conduct transactional research.
- Interact and conduct interviews with customers to assess their financial needs and recommend the most suitable products.
- Possess extensive knowledge of the entire deposit product line, cash management services, and loans, including benefits, service charges, and restrictions.
- Collect and compile all necessary documentation to open new accounts efficiently.
- Regularly review and update customer CIP (Customer Identification Program) information to ensure accuracy.
- Collaborate with various departments, including Operations, Lending, Credit, and Finance, to facilitate smooth banking processes.
- Monitor, troubleshoot, and maintain an in-depth understanding of Online eBanking, Mobile App, Debit Card, and ATM products, and stay informed about new product additions. Additionally, provide training and education to customers on these offerings.
- As required, process account and monetary transactions while maintaining a cash drawer at a teller station, adhering to established processes and procedures.
- Authenticate override transactions for other teller staff to ensure security and compliance.
Financial Wellness Consultant
Key Bank
06.2019 - 11.2019
- Process all financial service transactions accurately, leveraging opportunities to strengthen client relationships.
- Open personal and business accounts, including consumer checking, small business, deposit products, home equity, unsecured lending, and certificates of deposit.
- Forge strong partnerships with branch teammates and line of business partners, with a focus on client acquisition and relationship deepening.
- Maintain strict adherence to operational, security, and audit procedures, meticulously documenting all client interactions.
- Actively participate in morning huddles and end-of-day debriefs, contributing to a cohesive and successful team environment.
- Responsible for ATM replenishment and reconciliation, ensuring an optimal cash balance for smooth client service.
- Accurately balancing the vault to guarantee sufficient cash availability for branch operations.
Peak Time Teller
U.S. Bank
08.2016 - 06.2019
- Performing routine financial transactions, such as deposits, withdrawals, advances, loan payments, and merchant transactions, while delivering exceptional customer service.
- Additional responsibilities include cash handling, informing customers about suitable products and services to meet their financial requirements, maintaining a balanced cash drawer, and employing basic clerical and processing skills.
- Uncovering customers financial needs and making referrals to appropriate departments to help clients achieve their financial goals.
Education
Associate of Applied Science - Psychology
Front Range Community College
Westminster, COSkills
- Financial Analysis
- Financial Compliance
- Accounting and Reconciliation
- Payment Processing
- Communication Skills
- Research and Documentation
- Budgetary Management
- Federal Grant and State Revenue Analysis
- Contractor Compliance
- Problem-Solving
- Technical Proficiency
- Interpersonal Skills
Timeline
Accountant
Aston Carter - Behavioral Health Administration
03.2023 - Current
Proof Clerk/Cash Operating Clerk
Federal Reserve Bank Of Kansas City
08.2022 - 02.2023
Financial Services Representative II
Native American Bank
06.2021 - 04.2022
Financial Services Representative I
Native American Bank
02.2020 - 06.2021
Financial Wellness Consultant
Key Bank
06.2019 - 11.2019
Peak Time Teller
U.S. Bank
08.2016 - 06.2019
Associate of Applied Science - Psychology
Front Range Community College
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