DESTINY GARCIA
Perris,CA
Summary
I have experience in bottle feeding to administering medications to 14yr old canines and felines. Experience with pets but also in the administrative field. Am a leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Pilot Air Freight
12.2022 - 02.2023
- Answer customer calls regarding ETA on deliveries
- Answer delivery drivers' calls to update their ETA in management system.
- Handle all customer complaints and take note of call in system or direct customer calls to right representative.
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Responded proactively and positively to rapid change
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Responded to customer requests for products, services, and company information
- Developed customer service policies and procedures to meet and exceed industry service standards
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Allocator/CSR
NFI Industries
06.2021 - 05.2022
- Input data into warehouse management system such as managing customer accounts.
- Resolving customer issues
- Input data into management system
- Kept track of orders and their fulfillment
- Assigns and monitors work of various warehouse personnel.
- Completes waves in warehouse management system.
- Prints orders in dispatch order.
- Updates wave and load sheet. Ensures communication between Selectors and replenishers for stock replenishment needs.
- Ensures loads are completed by Order Selectors
- Ensures balance of work is completed for each respective zone.
- Performed data entry for shipments and orders.
- Managed client records
- Answered general questions between different sites.
Operations Clerk
NFI Industries
10.2019 - 05.2022
- Clerical work inbound and outbound , shipping and receiving office.
- Used warehouse management system to open/close shipments and prepare accurate bills of lading for outbound freight.
- Actively monitored trailer capacity and proactively working with spotter on trailers moves.
- Assisted with other administrative duties as needed by leadership team.
- Filed all outbound paperwork so that it is easily accessible when needed.
- Maintained seal log accurately with necessary information.
- Maintained load board with accurate information.
- Communicated work assignment such as appointments to receive, doors to load, items to pick, etc.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression
- Provided clerical support to company employees by copying, faxing, and filing documents
- Input data into spreadsheets and databases
- Informed and supported business leaders through consistent communication and administrative support duties
- Edited and proofread documents for accuracy and completeness
- Utilized office management software to record and track customer information
- Reviewed files, records and other documents to obtain information to respond to requests
- Assisted with onboarding of new employees
- Created and maintained detailed records of all office activities
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated travel arrangements for staff members
Education
CVT Certificate (Certified Veterinary Technician) -
American College of Healthcare And Technology
Riverside, CA05.2024
High School Diploma -
Val Verde High School
Perris, CA05.2019
Skills
- Computer Skills
- Microsoft Excel
- Phone Etiquette
- Office Managment
- Customer support
- Administering Vaccines
- Administering medications
- Sterilizing equipment and tools
- Feeding, watering and Examining patient
- Animal Restraint
- Documenting vitals and Concerns of patient
- Radiology
- Surgical assistance
- Basic pharmacology
- Venipuncture
- Clinic maintenance
- Strong Analytical and Problem-Solving Skills
Additional Information
- Willing to relocate to: Perris,Riverside,Corona,Banning and Norco California
- Authorized to work in the US for any employer
- Open availability
- Willing to start now
Timeline
Customer Service Representative
Pilot Air Freight
12.2022 - 02.2023
Allocator/CSR
NFI Industries
06.2021 - 05.2022
Operations Clerk
NFI Industries
10.2019 - 05.2022
CVT Certificate (Certified Veterinary Technician) -
American College of Healthcare And Technology
High School Diploma -
Val Verde High School
Similar Profiles
Bryan LaneBryan Lane
Warehouse Associate at Pilot Air FreightWarehouse Associate at Pilot Air Freight
Adam BruskiAdam Bruski
Delivery Driver at Pilot Freight ServicesDelivery Driver at Pilot Freight Services
Kendra BetzKendra Betz
Logistics Accounting at Maersk/Pilot Freight ServicesLogistics Accounting at Maersk/Pilot Freight Services
Adriana ReyesAdriana Reyes
Nursing Assistant at UCI Medical CenterNursing Assistant at UCI Medical Center
Yasmine GutierrezYasmine Gutierrez
Equipment Operator at IherbEquipment Operator at Iherb