Destiny Garcia
San Antonio,TX
Summary
Passionate individual with several years of experience in Hospitality and Administrative Services. Enthusiastic about taking on new challenges and delivering exemplary customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent
HRI Lodging
San Antonio, Texas
04.2023 - Current
- Inputted guest information into computer system accurately and securely.
- Assisted with check-in and check-out procedures for guests.
- Verified accuracy of room rates and other charges during check-in process.
- Ensured that all safety regulations were followed according to company standards.
- Provided information about hotel amenities, services, and local attractions.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Contacted housekeeping or maintenance staff to report room or building issues.
Assistant
Marias Meal Preps
San Antonio, TX
09.2021 - Current
- Developed positive relationships with internal customers through effective communication techniques.
- Organized and maintained filing systems for documents and records.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Greeted visitors, clients and guests in a professional manner.
- Maintained positive working relationship with fellow staff and management.
- Assisted with set up for social events and food deliveries.
Receptionist
Shavano Park Senior Living
San Antonio, Texas
04.2023 - 03.2024
- Updated daily log book with information about visitors entering the premises.
- Responded to inquiries from internal staff members regarding office operations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Prepared welcome packages for new hires.
- Compiled data from various sources into organized reports for management review.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Administrative Assistant
Hyatt Corporation
San Antonio, Texas
07.2022 - 12.2022
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
- Managed office supplies inventory and placed orders when necessary.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Drove customer feedback to deliver information to management for corrective action.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Bartender
United Airlines
San Antonio, TX
02.2021 - 02.2022
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Greeted customers and provided excellent customer service.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Adhered to state regulations regarding serving alcohol responsibly.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Education
Some College (No Degree) - Psychology
Northwest Vista College
San Antonio, TXSkills
- Guest Relations
- Safety and security procedures
- Front Office Support
- Hospitality services
- Corporate Branding
- Team Oversight
- Conflict Management
- Office Management
- Marketing
- Problem-solving skills
- Property Management Systems
- Interpersonal Communication
- Teamwork and Collaboration
- Adaptability and Flexibility
Affiliations
- Photography
- Music
- Gardening
- Pottery
- Yoga/Pilates
- Earth Club
- Garden Club
- Photojournalism
- Student Council
- NHS
- Dance Team
- Track & Field
- Cross Country
- Bible Study
Languages
French
Elementary
Accomplishments
- Head Photographer
- Governer Award
- Academic Award for Yearbook,Newspaper & Academics
- Co Photo Editor
Certification
- First Aid
- TABC
- Food Handler
Timeline
Front Desk Agent
HRI Lodging
04.2023 - Current
Receptionist
Shavano Park Senior Living
04.2023 - 03.2024
Administrative Assistant
Hyatt Corporation
07.2022 - 12.2022
Assistant
Marias Meal Preps
09.2021 - Current
Bartender
United Airlines
02.2021 - 02.2022
Some College (No Degree) - Psychology
Northwest Vista College