Destiny Garcia
Queen Creek,AZ
Summary
I am a single mom of a sweet little boy named Charlie, I've enjoyed working Front Office or Customer Service positions in the past, I take a big interest in patient and customer care, you never know what things are like at home for everyone so i try to make talking to them a highlight of their day, to make them smile or laugh.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
SimonMed Imaging
04.2025 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
Freight Handler Receiving
The Hope Depot
10.2024 - 04.2025
- Verified shipment quality, documentation and quantities, refusing unacceptable cargo.
- Secured loads properly with straps, ropes, or chains to prevent shifting during transit.
- Gathered and organized products in specific order for consistency and accessibility.
- Operated material handling equipment such as pallet jacks, forklifts, and hand trucks safely.
- Loaded and unloaded various types of freight from trucks and train cars.
- Maintained clean and safe working environment by following company safety procedures and regulations.
Front Office Coordinator
Advanced Spine And Pain
05.2022 - 03.2024
- Receptionist (patients and phone), maintenance of medical records, accounts maintenance, cash processing, opening and closing the office.
- During my time at ASAP I worked in the front office of both the Surgery center and the Clinic, I did front desk check in and checkout.
- I became familiar with names of insurances and pain management surgical terms.
Customer Service and Deliveries Associate
The Home Depot
02.2020 - 02.2022
- FORKLIFT, BALLYMORE, AND SAW OPERATOR.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Assisted with mentoring new employees during and after training.
- Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.
- Managed delivery pickups in-store using handheld device.
- Retrieved materials from warehouse or other locations to accurately fill customer orders.
- Loaded and unloaded trailer by lifting and carrying freight.
Customer Service Representative
Bullwark Exterminating
06.2020 - 10.2020
- Read from scripts to promote uniformity and consistency in communications.
- Analyzed and collected customer information to prepare product or service reports.
- Referred unresolved customer grievances to designated departments for further investigation.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Processed customer adjustments to maintain financial accounts.
Front Office Coordinator
Awaken Church
11.2019 - 07.2020
- Organized department supplies and workspaces and purchased new equipment to prevent shortages.
- Counseled church members during crisis situations and provided helpful spiritual materials.
- Created educational plays, skits and programs for children to perform.
- Encouraged and supported spiritual growth, outreach, prayer and faith development.
- Developed lesson plans in accordance with church beliefs and curricula.
- Assisted with church fundraising events.
- Prepared and presented weekly Bible lessons and sermons.
- Cleaned and set up Sunday School classrooms before student arrivals.
- Collected tithing every Sunday and making the bank deposit weekly.
Education
GED -
QUEEN CREEK ADULT EDUCATION PROGRAM
Queen CreekSkills
- COMMUNICATIONS
- HEALTHCARE SYSTEMS
- ATTENTION TO DETAIL
- CUSTOMER SERVICE
- TIME MANAGEMENT
- DATA ENTRY
- PHONE OPERATER
- HIPPA COMPLIANCE
- MEDICAL TERMINOLOGY
- TEAM LEADERSHIP
- TEAM COLLABORATION
Certification
- Sit Down Forklift Operator
- Electric Pallet Jack Operator
- Ballymore Operator
- CPR Certified
- Fingerprint Clearance Card
LIFE PHILOSOPHY
There's a difference between knowing the path & walking the path.
Timeline
Patient Service Specialist
SimonMed Imaging
04.2025 - Current
Freight Handler Receiving
The Hope Depot
10.2024 - 04.2025
Front Office Coordinator
Advanced Spine And Pain
05.2022 - 03.2024
Customer Service Representative
Bullwark Exterminating
06.2020 - 10.2020
Customer Service and Deliveries Associate
The Home Depot
02.2020 - 02.2022
Front Office Coordinator
Awaken Church
11.2019 - 07.2020
GED -
QUEEN CREEK ADULT EDUCATION PROGRAM
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