Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
StoreManager

Destiny Gil

Worcester,MA

Summary

Develop my experience, educational background, and my strong interpersonal and communication skills to obtain growth and career advancement opportunities with focus on leadership and customers service skills. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and driven to work quickly and effectively on projects in all types of environments.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Sales Associate

Old Navy, Gap
Millbury, MA
09.2016 - 04.2017
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.

Deli Clerk/Senior Customer Service Supervisor

Shaws Star Market
Shrewsbury, MA
12.2017 - 10.2018
  • Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Coached employees through day-to-day work and complex problems.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

Store Manager

Expressions Footwear
Worcester, MA
10.2018 - 05.2021
  • Leading a sales team, coaching and development, visual merchandising, loss prevention, stockroom organization, scheduling, word doc, excel, payroll, new hire orientation, pricing, transfers and using social media platforms to market the store and its product lines
  • Managed a staff of 20 employees
  • Managed daily operations, administrative duties, scheduling, and sales
  • Interviewed, hired, trained, and supervised new associates, team members, employees, clerks and staff members

Customer Service Representative

ManpowerGroup - Massachusetts
05.2020 - 07.2020
  • Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
  • Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries
  • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
  • Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
  • Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
  • Maintain up-to-date knowledge of client regulations and policies
  • Report problems that occur via the online system so they can be addressed by the appropriate parties
  • Respond to telephone inquiries within staffing and time parameters .

Education

High -

North High School
08.2014 - 06.2018

Skills

    Staff training and development

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Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Customer Service Representative

ManpowerGroup - Massachusetts
05.2020 - 07.2020

Store Manager

Expressions Footwear
10.2018 - 05.2021

Deli Clerk/Senior Customer Service Supervisor

Shaws Star Market
12.2017 - 10.2018

Sales Associate

Old Navy, Gap
09.2016 - 04.2017

High -

North High School
08.2014 - 06.2018

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Destiny Gil