Destiny Goins
Easley,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Customer Service Cashier
Chicken Salad Chick
04.2023 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Utilized POS system to handle customer cash and credit card transactions.
- Utilized various software applications to process customer orders.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Front End Supervisor
IHOP
03.2011 - 01.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Maintained transaction security by verifying payment cards against identification.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Patient Referral Coordinator
Paris View Family Practice
08.2006 - 10.2009
- Worked with patients to schedule tests and procedures.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered support to medical staff in completion of patient paperwork.
Patient Account Coordinator
Carolina Center For Advanced Management Of Pain
09.2004 - 07.2006
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
- Worked with patients to schedule tests and procedures.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Answered incoming calls, scheduled appointments and filed medical records.
- Delivered support to medical staff in completion of patient paperwork.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Certified Podiatric Medical Assistant
Foothills Podiatry
06.2002 - 09.2004
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
Professional Makeup Artist and Skincare Advisor
Clinique Laboratories
08.2000 - 02.2002
- Professionally applied makeup to clients for proms, weddings, and special occasions.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Demonstrated and explained use of different beauty products to educate customers.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Increased revenue through effective customer service and inventory management.
Education
Associate of Arts - Christian Counseling
Liberty University
Lynchburg2011
High School Diploma -
Carolina Academy High School
Greenville, SC06.2000
Skills
- POS Inventory System Operation
- Customer Service and Assistance
- Telephone Reception
- Customer Complaint Resolution
- Customer Inquiries
- Sales and Promotions
- Customer Relationship Management
- Account Invoicing
- Credit and Debt Card Processing
- Microsoft Office
- Billing and Payment Processing
- Credits and Refunds
Timeline
Customer Service Cashier
Chicken Salad Chick
04.2023 - Current
Front End Supervisor
IHOP
03.2011 - 01.2013
Patient Referral Coordinator
Paris View Family Practice
08.2006 - 10.2009
Patient Account Coordinator
Carolina Center For Advanced Management Of Pain
09.2004 - 07.2006
Certified Podiatric Medical Assistant
Foothills Podiatry
06.2002 - 09.2004
Professional Makeup Artist and Skincare Advisor
Clinique Laboratories
08.2000 - 02.2002
Associate of Arts - Christian Counseling
Liberty University
High School Diploma -
Carolina Academy High School