Destiny Gonzalez
Phoenix,AZ
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Camelback Family Planning
Phoenix, AZ
11.2022 - Current
- Answer phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Developed and maintained filing systems for confidential documents and records.
Administrative Assistant
AracruzRE
Phoenix
06.2021 - Current
- Greet and thank clients for their business, contact clients regarding inquiries or notify them of delivery and pick up dates, invoicing, and keep record of card and cash transactions.
Escalations Support
DoorDash
Tempe
04.2021 - 06.2021
- Provide every consumer with excellent customer service in regards to credit and refund inquiries, consumer feedback and complaints, consumer account updates, and DoorDash app troubleshooting; Manage daily incoming and outgoing consumer calls and emails.
Customer Service Manager
Courtesy Chevrolet
Phoenix
02.2018 - 04.2021
- Greet and thank customers for their business; Ensure each customer's wants and needs were met; Explain and connect vehicle technology; Manage vehicle repair appointments; Manage inbound and outbound calls.
Administrative Assistant
Aordable Cleaning
Gilbert
05.2014 - 08.2014
- Contact customers responding to inquiries or notifying them of appointment dates and meetings; create and maintain company calendar, keep record of customer transactions.
Education
Certification of Education in Esthetics -
The Studio Academy of Beauty
03.2020
Associates Degree -
South Mountain Community College
12.2018
High school Diploma -
AAEC South Mountain Highschool
05.2016
Skills
- Detail Oriented
- Adaptability
- Time Management
- Proficient in Microsoft Word
- Ability to work under pressure
- Conduct new hire training
- Sales
- File and record control
- Office Administration
- Spreadsheet Management
Timeline
Administrative Assistant
Camelback Family Planning
11.2022 - Current
Administrative Assistant
AracruzRE
06.2021 - Current
Escalations Support
DoorDash
04.2021 - 06.2021
Customer Service Manager
Courtesy Chevrolet
02.2018 - 04.2021
Administrative Assistant
Aordable Cleaning
05.2014 - 08.2014
Certification of Education in Esthetics -
The Studio Academy of Beauty
Associates Degree -
South Mountain Community College
High school Diploma -
AAEC South Mountain Highschool