Summary
Overview
Work History
Education
Skills
Timeline
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Destiny Gonzalez

New York,NY

Summary

Compassionate and detail-oriented professional with over four years of experience in patient registration, admissions, administrative support, customer service, and human services. Experienced in supporting individuals and families by conducting intakes, verifying personal information, maintaining confidential records, and coordinating temporary housing placements for asylum seekers and migrant families in a fast-paced shelter environment. Skilled in scheduling, documentation, problem-solving, and providing compassionate, culturally sensitive service while ensuring accuracy, confidentiality, and a positive experience for every individual served.

Overview

4
4
years of professional experience

Work History

Field Supervisor

Rapid Reliable Testing
New York
01.2023 - 09.2025
  • Supervised 75+ employees.
  • Managed intake, registration, documentation, transportation coordination, housing assignments and confidential records in multiple migrant shelter locations
  • Maintained confidential records and ensured documentation was complete and accurate.
  • Coordinated transportation for medical appointments and follow-up care.
  • Resolved resident concerns with professionalism and compassion.

Administrative Assistant

Rapid Reliable Testing
New York
09.2022 - 01.2023
  • Registered 100-150 patients daily and verified demographic information before appointments
  • Entered patient information accurately into electronic medical record systems.
  • Scheduled patient visits and coordinated patient flow to reduce wait times.
  • Maintained confidential medical records in compliance with HIPAA regulations.
  • Answered phones, assisted patients, and provided excellent customer service.

COVID-19 Testing Technician

Rapid Reliable Testing
New York
01.2022 - 09.2022
  • Registered patients for COVID-19 testing and confirmed patient identification.
  • Collected and documented patient information with a high degree of accuracy.
  • Educated patients about testing procedures and answered questions.
  • Maintained detailed testing records while following confidentiality guidelines.

Admissions Registrar

Summerlin Hospital
Las Vegas, NV
04.2021 - 12.2021
  • Registered patients for emergency and outpatient services.
  • Verified insurance coverage, patient demographics, and required documentation. Collected signatures and completed admission paperwork accurately.
  • Answered multi-line phones and greeted patients with professionalism and empathy.
  • Protected confidential patient information in accordance with HIPAA standards.
  • Worked closely with physicians, nurses, and clinical staff to ensure a smooth registration process

Education

High School Diploma -

The Young Women's Leadership School
New York, NY
06.2009

Skills

  • Patient Registration
  • Insurance Verification
  • Scheduling,
  • Data Entry,
  • Customer Service, Admissions,
  • Microsoft Office
  • Cultural Diversity

Timeline

Field Supervisor

Rapid Reliable Testing
01.2023 - 09.2025

Administrative Assistant

Rapid Reliable Testing
09.2022 - 01.2023

COVID-19 Testing Technician

Rapid Reliable Testing
01.2022 - 09.2022

Admissions Registrar

Summerlin Hospital
04.2021 - 12.2021

High School Diploma -

The Young Women's Leadership School