Destiny Griffin

Work History

CURO Financial Technologies

Rialto, CA

11.2014 - 06.2021

Developed and delivered polished sales presentations in order to highlight product and service quality.
Increased revenue 30% through targeted customer service training.
Maintained friendly and professional customer interactions.
Established and cultivated solid business relationships with new or existing customers.
Complied with regulatory guidelines and requirements.
Partnered with auditors to track errors and add contributions to maintain accuracy.
Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
Handled day-to-day accounting processes to drive financial accuracy.
Followed up with customers on unresolved issues.

CURO Financial Technologies

Knoxville, TN

07.2013 - 11.2014

Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Identified partnership opportunities and established favorable business connections.
Examined customer loan applications for loan approvals and denials.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
Engaged employees in business processes with positive motivational techniques.
Boosted sales and customer loyalty through incentive programs.
Verified deposits, rectified discrepancies and processed end-of-day paperwork using Software with Number% accuracy.
Managed and responded to correspondence and inquiries from customers and vendors.
Supported productivity increase and business growth through new hire training and mentoring.
Developed individualized training plans to achieve staff readiness.
Processed new hire paperwork and documents.
Checked accrued hours against listed hours for leave time.
Verified timekeeping records and handled any discrepancies with employees.

CURO Financial Technologies

Las Vegas, NV

01.2011 - 07.2013

Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assisted in organizing and overseeing assignments to drive operational excellence.
Introduced new products or services, increased marketing activities and improved customer service to drive sales.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Maintained current knowledge of loan products and applicable requirements, processes, procedures, internal policies and regulations.

CURO Financial Technologies

Las Vegas, NV

01.2010 - 01.2011

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assisted in organizing and overseeing assignments to drive operational excellence.
Mentored team members to enhance professional development and accountability in workplace.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Introduced new products or services, increased marketing activities and improved customer service to drive sales.