Destiny Griffin
Manager
Las Vegas,NV
Summary
Dedicated financial services professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Branch Manager
CURO Financial Technologies
Rialto, CA
11.2014 - 06.2021
- Developed and delivered polished sales presentations in order to highlight product and service quality.
- Increased revenue 30% through targeted customer service training.
- Maintained friendly and professional customer interactions.
- Established and cultivated solid business relationships with new or existing customers.
- Complied with regulatory guidelines and requirements.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Handled day-to-day accounting processes to drive financial accuracy.
- Followed up with customers on unresolved issues.
Branch Manager
CURO Financial Technologies
Knoxville, TN
07.2013 - 11.2014
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Identified partnership opportunities and established favorable business connections.
- Examined customer loan applications for loan approvals and denials.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Engaged employees in business processes with positive motivational techniques.
- Boosted sales and customer loyalty through incentive programs.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using Software with Number% accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported productivity increase and business growth through new hire training and mentoring.
- Developed individualized training plans to achieve staff readiness.
- Processed new hire paperwork and documents.
- Checked accrued hours against listed hours for leave time.
- Verified timekeeping records and handled any discrepancies with employees.
Senior Assistant Manager
CURO Financial Technologies
Las Vegas, NV
01.2011 - 07.2013
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Maintained current knowledge of loan products and applicable requirements, processes, procedures, internal policies and regulations.
Assistant Manager
CURO Financial Technologies
Las Vegas, NV
01.2010 - 01.2011
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
Education
Associate Of Business Administration - Business Management
08.2001 - 05.2002
High School Diploma -
01.2000 - 06.2001
09.1997 - 12.1999
Skills
Financial services
Verbal/written communication
Proficient in MS Office
Relationship building and management
Compliance requirements
Timeline
Branch Manager - CURO Financial Technologies
11.2014 - 06.2021
Branch Manager - CURO Financial Technologies
07.2013 - 11.2014
Senior Assistant Manager - CURO Financial Technologies
01.2011 - 07.2013
Assistant Manager - CURO Financial Technologies
01.2010 - 01.2011
Santa Monica College - Associate Of Business Administration, Business Management
08.2001 - 05.2002
Blair High School - High School Diploma ,
01.2000 - 06.2001
Culver City High School - ,
09.1997 - 12.1999