Summary
Overview
Work History
Education
Skills
Timeline
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Destiny Guel

Arlington,TX

Summary

Experienced and proactive professional offering many years of progressive retail settings serving industry needs.to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.

Overview

3
3
years of professional experience

Work History

Customer Service Manager

Hobby Lobby
Arlington , TX
11.2021 - Current
  • Developed policies and procedures related to customer service operations.
  • Produced thorough, accurate and timely reports of project activities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
  • Maintained clean and organized work area at all times.
  • Maintained work area and kept cash drawer organized.

Education

GED -

Martin High School
4501 W Pleasant Ridge
05-2023

Some College (No Degree) - Accounting And Finance

TCC
2100 Southeast Pkwy

Skills

  • Customer service
  • Financial analysis
  • Time management
  • Problem solving
  • Sales promotion
  • Persuasive
  • Team building and leadership
  • Focused on customer satisfaction
  • Critical thinking
  • Team collaboration

Timeline

Customer Service Manager

Hobby Lobby
11.2021 - Current

GED -

Martin High School

Some College (No Degree) - Accounting And Finance

TCC

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Destiny Guel