Destiny Guerrero
Van Buren,AR
Summary
Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Hobby Lobby
11.2023 - Current
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
Online Personal Shopper
Walmart
11.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Crew Member
McDonald's
07.2021 - 11.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas as needed.
- Became familiar with products to answer questions and make suggestions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Crew Trainer
McDonald's
11.2020 - 07.2021
- Mentored junior employees to improve performance, food safety and customer service.
- Greeted all customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Monitored day-to-day activities of McDonald's company and employees, noting areas needing improvement and implementing plans for rectification.
Assistant Manager
Bocadillos
11.2020 - 04.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
GED -
Russellville Adult Education Center
Russellville, AR05.2021
Skills
- Serving and Bussing
- Cash Handling
- Multitasking and Organization
- Dependable and Cooperative
- Teamwork and Collaboration
- Verbal and Written Communication
- Handling Complaints
- Employee Training and Supervision
- Customer Relations
- Customer Service
- Restaurant Operations
- Team Player
- Audit Support
- Schedule Coordination
Certification
- Certificate of Completion In Conversational Japanese
- Mandated Reported
- Microsoft Word Certification
Involvement On Campus
I joined Jumpstart on campus which helps children with social emotional skills. I have a team of five including me and we go to a low-income preschool twice a week where we do activities with the children that helps them improve communication skills, self-awareness, hand motor skills, etc. We also volunteer on and off campus in events anywhere from helping to make and package food boxes for families to handing out free hot chocolate on a cold day. I have also been trained along with my team members as a mandated reporting meaning I know what signs to watch out for pertaining to any type of abuse.
Timeline
Customer Service Manager
Hobby Lobby
11.2023 - Current
Online Personal Shopper
Walmart
11.2021 - Current
Crew Member
McDonald's
07.2021 - 11.2021
Crew Trainer
McDonald's
11.2020 - 07.2021
Assistant Manager
Bocadillos
11.2020 - 04.2021
GED -
Russellville Adult Education Center