DESTINY HAGANS
PENNINGTON,USA
Summary
Behavioral Therapist with six years of experience in implementing data-driven strategies and tailored interventions to enhance client progress. Demonstrates strong skills in conflict resolution, progress monitoring, and child advocacy, fostering supportive environments for client development. Committed to collaborating with families and educators to promote client growth and satisfaction.
Overview
6
6
years of professional experience
Work History
Seasonal Package Handler
FedEx
Dayton, NJ
12.2024 - Current
- Loaded and unloaded packages efficiently to maintain workflow and meet delivery schedules.
- Operated material handling equipment safely to minimize workplace accidents.
- Sorted packages accurately by destination to streamline shipping processes.
- Collaborated with team members to optimize package handling procedures.
- Assisted in training new employees on safety protocols and operational tasks.
- Monitored package quality and reported discrepancies to ensure compliance with standards.
- Implemented best practices for inventory management, reducing handling errors.
- Followed safety regulations to maintain safe work environment.
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Behavioral Therapist
Proud Moments ABA
Princeton, NJ
08.2025
- Implemented behavioral plans, enhancing client progress and achieving measurable improvements.
- Conducted assessments, identified challenges, and developed tailored interventions for clients.
- Collaborated with families and educators, fostering supportive environments for client development.
- Utilized data-driven strategies to track client progress and adjust therapeutic approaches effectively.
- Facilitated workshops for families to enhance understanding of behavioral strategies, promoting stronger home support for client growth.
- Implemented individualized treatment plans, driving substantial improvements in client behavior and overall satisfaction.
Lead Daycare Teacher
Lightbridge Academy
East Windsor, NJ
05.2023 - 08.2025
- Led classroom activities, enhancing learning for 20 children, fostering a collaborative environment.
- Developed tailored lesson plans, improving student engagement and academic performance.
- Implemented safety protocols, ensuring a secure and nurturing space for children.
- Mentored junior staff, promoting professional growth and teamwork.
- Organized parent-teacher meetings, strengthening communication and trust with families.
- Cultivated a nurturing classroom atmosphere, fostering emotional development and building strong relationships with students and families.
- Enhanced curriculum delivery through innovative teaching methods, leading to noticeable improvements in student engagement and comprehension.
- Coordinated with parents and staff to create a cohesive learning experience, strengthening community ties and support for children's development.
Customer Service Representative
Arise Virtual Solutions
Remote
10.2022 - 05.2023
- Assisted customers with inquiries, resolving issues promptly, enhancing satisfaction and loyalty.
- Managed high call volumes, maintaining efficiency and accuracy in all interactions.
- Utilized CRM tools effectively, ensuring seamless communication and data management.
- Identified customer needs, providing tailored solutions, resulting in improved service quality.
- Collaborated with team to streamline processes, achieving measurable improvements in response times.
Omni Ambassador
BJs Wholesale
Flemington, NJ
01.2022 - 05.2023
- Facilitated seamless omni-channel experiences, enhancing customer satisfaction and loyalty.
- Collaborated with teams to optimize sales strategies, achieving measurable improvements in revenue.
- Analyzed customer feedback to refine service processes, leading to significant operational enhancements.
- Enhanced customer engagement through personalized service, resulting in noticeable increases in repeat purchases and brand loyalty.
Clinical Care Technician
Robert Wood Johnson
Somerset, NJ
11.2019 - 12.2019
- Provide patient care, enhancing comfort and recovery.
- Ensure accurate vital signs records.
- Collaborate with medical staff for improved outcomes.
- Address patient inquiries, fostering support.
- Provided compassionate patient support, creating a nurturing atmosphere that promoted healing and comfort during recovery.
- Executed vital sign monitoring protocols, ensuring timely data collection that facilitated prompt medical interventions.
Education
Medical Assistance - undefined
Fortis College
Lawrenceville, NJ05.2019
Diploma - undefined
Hightstown Highschool
Hightstown, NJ06.2016
Health and Childcare - undefined
Mercer County Technical Education Center
Pennington, NJ06.2016
Skills
- Conflict Resolution
- Progress Monitoring
- Child Advocacy
- Curriculum Development
- Data Analysis
Timeline
Behavioral Therapist
Proud Moments ABA
08.2025
Seasonal Package Handler
FedEx
12.2024 - Current
Lead Daycare Teacher
Lightbridge Academy
05.2023 - 08.2025
Customer Service Representative
Arise Virtual Solutions
10.2022 - 05.2023
Omni Ambassador
BJs Wholesale
01.2022 - 05.2023
Clinical Care Technician
Robert Wood Johnson
11.2019 - 12.2019
Medical Assistance - undefined
Fortis College
Diploma - undefined
Hightstown Highschool
Health and Childcare - undefined
Mercer County Technical Education Center