Summary
Overview
Work History
Education
Skills
Timeline
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Destiny Hall

Florissant,MO

Summary

Detail oriented with strong analytical and advanced problem-solving skills Strong interpersonal skills Strong communications skills-both verbal and written Ability to manage time to meet deadlines Proven Success as a leader Knowledge of telecommunications laws and regulations Proficient in these systems: Microsoft Office, Excel, One Note, Suite, PowerPoint, Beta, CIV, Smart Station, Champ, Wisdom, MastII and Workflow, Beta control testing, Sales force, ICOMS, Adobe Pro, Publisher, Workday, SQL Ability to type 45 mph Demonstrated effective analytical and financial ability, strong organizational skills, and multitasking skills Encompass360 Software Human Resources Management Benefits Administration Performance Evaluation Recruiting Training Development People-Oriented Recordkeeping Labor Negotiations Background Checks Payroll Coordination

Overview

9
9
years of professional experience

Work History

Lead Human Resources Specialist

Mastercard
01.2022 - Current
  • Assisted with recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications
  • Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork
  • Maintained employee records in compliance with applicable laws and regulations
  • Ensured accuracy of payroll data by collecting, reviewing and entering timesheets into system
  • Resolved employee relations issues through effective communication and problem solving techniques
  • Provided guidance to supervisors on legal policies such as equal employment opportunity guidelines
  • Managed employee onboarding with enriching internal and external training development of both online and traditional environments
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork
  • Prepared presentations to company executives regarding employee performance and retention trends
  • Ensured compliance with federal and state labor laws by staying up-to-date on changes in legislation.

Human Resources Associate

Mastercard Corporation
12.2020 - 01.2022
  • Facilitated year-end reviews and team strength presentations with human resources partners.
  • Coordinated and conducted new hire pre-interviews.
  • Researched payroll, COBRA, disability and FMLA issues.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Lead Operations Specialist

Wells Fargo Advisors, LLC
01.2016 - 11.2019
  • Incept new advisory, and billing accounts, process program switches
  • Retain communication with branches regarding account status
  • Responsible for directing and implementing IRA / retirement operations process and provides operational support to Client Advisors and assistants
  • Possess knowledge of IRA law and processing along with a working knowledge of various general computer software applications
  • Duties are primarily daily IRA processing / review, Automated Customer Account Transfer (ACAT) processing, transfers and other various assigned duties
  • incumbent will work closely with other operational personnel to provide superior customer service
  • Ability to identify process improvement opportunities, determine business requirements, develop and execute test scripts for enhancements through implementation while understanding downstream impacts to other systems
  • Able to communicate complex details effectively with senior leaders, branches, vendors and other external parties to get results
  • Able to create complex spreadsheets and formulas, running Hyperion questions creating and analyzing reports, and using internet reference material and external resources to proactively develop measures, make decisions, or to manage ongoing controls for business area
  • Provide general support through research, analysis, and resolution of internal and external customer issues
  • Analyze, coordinate, and implement all customer requests and global core system technical data parameters
  • Provide expertise on core applications and/or production application databases
  • Provide customer data problem resolution and application support
  • Provide thorough understanding of various tools and applications to complete implementation projects
  • Participate in Release and Implementation projects
  • Collaborated with internal stakeholders to identify areas of improvement within operational systems
  • Identified areas of risk exposure related to operations activities and developed mitigation strategies
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.

Education

BBA - Human Resources Management

University of Missouri - St Louis
St Louis, MO
05.2019

Skills

  • Managed communication regarding employee orientation and open enrollment for benefits
  • Organized and delivered training by scheduling, securing facilities and collaborating with subject-matter experts
  • Organizational Development
  • Labor Relations
  • Risk Management
  • Complex Problem-Solving

Timeline

Lead Human Resources Specialist

Mastercard
01.2022 - Current

Human Resources Associate

Mastercard Corporation
12.2020 - 01.2022

Lead Operations Specialist

Wells Fargo Advisors, LLC
01.2016 - 11.2019

BBA - Human Resources Management

University of Missouri - St Louis

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Destiny Hall