Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny harmon

Moundville,AL

Summary

Dynamic retail professional with proven expertise in customer service excellence and inventory management at Dollar General Market. Adept at leading teams to achieve high satisfaction rates and optimizing sales through effective staff scheduling. Recognized for attention to detail and strong communication skills, ensuring seamless operations and enhanced customer experiences.

Overview

10
10
years of professional experience

Work History

Dollar General Market

Earl Thompson (205)563-8019
Moundville, AL
06.2023 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Trained new employees on store policies, procedures and customer service standards.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Answered customer questions and addressed problems and complaints in person and via phone.

Patient Care Tech

hale county hospital
Greensboro, AL
01.2016 - 07.2018
  • Educated patients on basic health-related topics such as nutrition, hygiene habits.
  • Assisted patients with activities of daily living, including bathing, dressing and grooming.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Provided emotional support to patients and their families during difficult times.
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Participated in quality improvement activities within the department.
  • Helped create a safe environment by following infection control policies.
  • Ensured that all medical equipment was properly maintained and sterilized.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Organized supplies in order to maintain adequate stock levels throughout shift.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Managed multiple tasks simultaneously while maintaining attention to detail.

Cashier

Piggly Wiggly Grocery Store
Greensboro, AL
01.2015 - 02.2016
  • Greeted customers in a friendly and professional manner.
  • Cleaned and maintained the checkout area to ensure neatness and organization.
  • Verified prices of items using price look-up codes and scanners.
  • Maintained a clean work environment by wiping down counters and surfaces regularly.
  • Answered customer inquiries regarding products, promotions, and pricing.
  • Processed payments including credit cards, checks, gift cards, coupons.
  • Provided excellent customer service while ringing up purchases quickly and accurately.

Education

High School Diploma -

Hale County High School
Moundville, AL
05-2016

Skills

  • Customer service excellence
  • Inventory management
  • Sales analysis
  • Staff scheduling
  • Cash handling
  • Team leadership
  • Attention to detail
  • Communication skills

Timeline

Dollar General Market

Earl Thompson (205)563-8019
06.2023 - Current

Patient Care Tech

hale county hospital
01.2016 - 07.2018

Cashier

Piggly Wiggly Grocery Store
01.2015 - 02.2016

High School Diploma -

Hale County High School

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