Destiny Harris
Birmingham
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customers complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
8
8
years of professional experience
Work History
Elderly Caregiver
Wright Care Personal Service LLC
06.2024 - Current
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
Account Expert
T-Mobile Call Center
09.2023 - 06.2024
- Assisted company administrators with accessing and viewing available reports.
- Deployed meticulous organization skills by assisting in coordination of client deliverables.
- Worked with products, oversaw revenue management, and facilitated outreach to key stakeholders, helping drive business.
- Streamlined financial reporting processes for improved efficiency and accuracy.
- Proved track record of managing, selling and developing relationships with strategic merchants.
- Participated in regular team meetings to stay abreast of changes in industry regulations, policies, and procedures affecting client accounts.
- Supported sales efforts by identifying upselling opportunities within existing client portfolios, resulting in increased revenue generation.
Credit Card Specialist
Wells Fargo
03.2018 - 09.2023
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Conducted thorough credit analysis on potential clients, ensuring responsible lending decisions were made based on established guidelines.
- Evaluated customer creditworthiness and financial statements to determine credit limits.
- Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
- Updated training materials for new hires within the Credit Card Specialist team, enhancing employee knowledge of industry best practices.
- Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
- Maximized revenues by identifying opportunities for up-selling and cross-selling additional financial products to existing clients.
Claims Specialist
State Farm
12.2016 - 03.2019
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Followed up with customers on unresolved issues.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
Education
High School Diploma -
Pinson Valley High
Pinson, AL05.2013
Skills
- Customer Service
- Typing
- Problem-solving
- Sales Force
- Zendesk
- Bookkeeping
- Microsoft Word
- Communication
- Intake Process Management
- Emotional support
- Dispute resolution
- Fraud investigation
Timeline
Elderly Caregiver
Wright Care Personal Service LLC
06.2024 - Current
Account Expert
T-Mobile Call Center
09.2023 - 06.2024
Credit Card Specialist
Wells Fargo
03.2018 - 09.2023
Claims Specialist
State Farm
12.2016 - 03.2019
High School Diploma -
Pinson Valley High
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