Destiny Hart
Chicago,IL
Summary
Dynamic Protective Service Professional with extensive experience for 5+ Years, excelling in incident reporting and facility security. Proven ability to enhance safety protocols and improve response times. Strong customer service skills complemented by expertise in CCTV monitoring and access control management, ensuring a secure environment for personnel and property.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Protective Service Professional
Securitas Security Services
11.2020 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular inspections and reported any suspicious activities or incidents.
- Collaborated with law enforcement agencies during emergency situations to maintain order.
- Implemented security protocols, improving response times to potential threats.
- Secure premises and personnel by patrolling property, monitoring surveillance cctv.
- conducted security patrol and making daily activity reports.
Crew Member
Burger King
06.2018 - 10.2019
- Delivered exceptional customer service in fast-paced environment, ensuring accurate order fulfillment.
- Operated kitchen equipment and maintained cleanliness standards to comply with health regulations.
- Collaborated with team members to streamline food preparation processes, enhancing service efficiency.
- Trained new crew members on operational procedures and company policies for consistent performance.
- Resolved customer complaints effectively, contributing to improved guest satisfaction ratings.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
Cashier
Popeye's Restaurants
12.2016 - 04.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances and reconciled discrepancies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
- Monitored inventory levels at the register, ensuring availability of products for customers.
Crew Team Member
Checkers Rally's
05.2015 - 12.2016
- Provided excellent customer service by efficiently processing orders and addressing inquiries.
- Operated kitchen equipment to prepare food items in accordance with safety standards.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Collaborated with team members to ensure timely completion of service goals during peak hours.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Sullivan House Alternative
Chicago, IL06-2012
Skills
- Incident reporting
- Facility security
- Access control management
- CCTV monitoring
- Premises patrol
- Customer service
- Cash handling
- Report writing
- Security screenings
Certification
- Permanent Employee Registration Card
- Firearm Owners Identification Card
- Conceal Carry License
- CPR Certified
Timeline
Protective Service Professional
Securitas Security Services
11.2020 - Current
Crew Member
Burger King
06.2018 - 10.2019
Cashier
Popeye's Restaurants
12.2016 - 04.2017
Crew Team Member
Checkers Rally's
05.2015 - 12.2016
High School Diploma -
Sullivan House Alternative