Destiny Hatcher

• Oversaw installation of finishes, furniture and other design elements to control final product.
• Participated in furniture selection and documentation of specifications.
• Selected furniture, lighting and accessories to enhance design concepts.
• Provided professional services and support in a dynamic work environment.
• Worked closely with movers when loading and unloading furniture pieces.
• Chose and packed decor, soft goods, furniture.
• Staged and destaged multiple properties which included detailed set up, hanging artwork, cleaning, very slight furniture touch ups, steaming, etc.
• Upkeep on office and warehouse, as well as running inventory reports and solving issues.

• Collaborated with other teams to identify and resolve customer issues quickly and professionally.
• Prepared employee schedules for maximum coverage during key hours.
• Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Upkeep of office, supplies, inbound and outbound calls. Scheduling installs, speaking with electric and dig companies.
• Keeping my GM organized.

• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Maintained personnel records and updated internal databases to support document management.
• Prepare operational support documentation such as rate calculation profiles, rate setting and compliance review reports, provider correspondence, and various operational spreadsheets.
• Review and analyze incoming provider cost report submissions, correspondence, and other reports compliant with requirements.
• Data entry of provider cost report submissions.
• Prepare various documents which may include reports, memos, letters, responses to correspondence, surveys, spreadsheets and presentations.
• Perform general office duties such as answering incoming phone calls, scanning/copying documents and preparing mailings.
• Maintain security of and confidentiality of all protected health information.
• Additional responsibilities as assigned

- Accurately maintained tracking of nearly $50M in high-end inventory.

- Flawlessly followed chain of custody requirements to ensure inventory accountability from vendor to end-user.

- Executed quality control processes to ensure customer order and product description reconciled.

- Created product SKU's and assignments according to company guidance.

- Properly followed company security procedures as part of inventory management requirements resulting in zero loss.

- Inventory Pricing.

- FedEx, UPS, Malca-Amit shipping and receiving.

- Opening and Closing procedures of counting cash, checks, credit slips. Entering all information into excel to confirms numbers for previous day.

- Processed customer orders and invoices to support timely fulfillment and delivery.

-Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.

For nearly eight months, single-handedly operated the busiest customer care department company-wide prior to receiving additional staffing.

- Verified accuracy of customer account information and updated when necessary.

- Took ownership of customers issues to follow problems through to resolution.

- Assisted customers with setting appointments, special-order requests, and arranging merchandise pick-up.

- Communicated with vendors regarding back-order availability, special orders, and product discrepancies.

- Mentored new employees on customer support processes and professional resolution of customer complaints.

- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company sales events.

- Used company policy resolution guidelines to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

- Cultivated repeat customers, resulting in client loyalty and improved sales.

- Liaised with clients, management, and sales team to better understand client's needs and recommended appropriate solutions.

- Offered sales and product customization advice to clients based on their special needs or wants.

- Answered client telephone calls promptly to avoid on-hold wait times.

- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

- Confirmed appointments, communicated with clients, and updated client records.

- Kept reception area clean and neat to give visitors positive first impression.

- Answered phone promptly and directed incoming calls to correct offices.

- Operated multi-line telephone system to answer and direct high volume of calls.

- Maintained confidentiality of information regarding clients and company.

- Routed incoming mail and messages to relevant personnel without delay.