Destiny Hatcher
East Dublin,GA
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. I am also an organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Med Plus Immediate Care
03.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Reduced administrative errors by consistently verifying insurance information.
- Facilitated patient education by distributing relevant health and wellness pamphlets.
- Enhanced patient experience by maintaining clean, organized reception area.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
Medical Scribe/Receptionist
Downtown Medical Clinic
01.2023 - 03.2024
- Transcribed physician's orders accurately into the EMR system.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Evaluated charts, documents and orders and made timely corrections.
- Used Practice Fusion medical record software every day and developed advanced skills.
- Ensured timely completion of assigned tasks within specified deadlines.
- Collaborated with medical staff to ensure accuracy of patient records.
- Maintained up-to-date knowledge of medical terminology and anatomy.
- Followed HIPAA guidelines when handling sensitive patient information.
- Recorded detailed and accurate medical information, including patient histories, diagnoses, treatments and procedures.
- Took notes during patient visits to document in electronic health records system.
- Handled and processed all medical record request.
- Preformed pre-certifications as necessary for MRI’s.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Assistant Manager
Little Caesars
08.2019 - 12.2022
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Kept stations stocked and ready for use to maximize productivity.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Stocked and restocked kitchen supplies as needed.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
Education
Certificate - Medical Billing Clerk
Oconee Fall Line Technical College
Sandersville, GACertificate - Phlebotomist
Oconee Fall Line Technical College
Sandersville, GA11.2024
Associate of Science - Healthcare Management
Oconee Fall Line Technical College
Dublin, GA06-2024
Skills
- Multitasking
- Teamwork
- Efficiency
- Organizational Abilities
- Proofreading
- Bookkeeping
- Basic Accounting
- Scheduling Appointments
- Professional Demeanor
- Verbal and Written Communication
- Time Management
- Medical Terminology
- Medical Charting
- Records Management
- HIPAA Compliance
- Front Desk Operations
Timeline
Medical Receptionist
Med Plus Immediate Care
03.2024 - Current
Medical Scribe/Receptionist
Downtown Medical Clinic
01.2023 - 03.2024
Assistant Manager
Little Caesars
08.2019 - 12.2022
Associate of Science - Healthcare Management
Oconee Fall Line Technical College
Certificate - Medical Billing Clerk
Oconee Fall Line Technical College
Certificate - Phlebotomist
Oconee Fall Line Technical College
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