Destiny Hathoot
Los Lunas
Summary
Experienced professional dispatcher with a strong background in emergency response and crisis management. Skilled in emergency communications and coordination, demonstrating exceptional multitasking abilities, quick decision-making, and maintaining composure under pressure. Proficient in various dispatch and communication systems, with a proactive approach to problem-solving and support. Demonstrated ability to manage high-pressure situations and coordinate emergency responses. Proven ability to remain calm and efficient during critical incidents, while also showcasing proficiency in multitasking and effective communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Aviation Center Dispatcher
Albuquerque International Sunport
05.2013 - Current
- Ensuring the public safety of the Albuquerque International Sunport passengers and facilities, by monitoring the airport security systems; operating a multi-line, multi-function touch screen telephone system; respond to notifications of aircraft incidents/accidents, security incidents, criminal activities and mechanical/janitorial problems and dispatch to appropriate police, operations, or maintenance personnel.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Police Communications Dispatcher
Albuquerque Police Department
05.2022 - 06.2024
- Contributed to a safer community by effectively coordinating responses for multiple agencies during large-scale events or emergencies.
- Completed comprehensive training programs in emergency call handling protocols, enhancing proficiency and preparedness for diverse situations.
- Enhanced public safety by accurately documenting incident details and maintaining up-to-date records in the system.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Read system maps and caller information, and documented details in system.
Assistant Terminal Agency Coordinator
Valencia Regional Emergency Communications Center, VRECC
12.2013 - 12.2015
- Assisted the public on emergency and non-emergency lines giving information on handling law/medical situations while dispatching public service units such as fire department, ambulance services, and law enforcement officers over a multi-frequency radio.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units. While maintaining high levels of situational awareness during emergency situations.
Education
Emergency Medicine
Central New Mexico Community College
Albuquerque, NM08.2019
Skills
- Critical Incident management
- Multitasking
- Self-motivated & disciplined
- Computer proficient
- Multi-Channel radio
- First Aid/CPR
- Problem resolution
- Shift Leader
- Map Reading Competence
- Radio communication
Certification
- CPR Certifications
- First Aid Certification
- Emergency Medical Dispatcher Certification
- NM Public Safety Telecommunicator Certification
- Emergency Medical Technician- Basic Certification
Timeline
Police Communications Dispatcher
Albuquerque Police Department
05.2022 - 06.2024
Assistant Terminal Agency Coordinator
Valencia Regional Emergency Communications Center, VRECC
12.2013 - 12.2015
Aviation Center Dispatcher
Albuquerque International Sunport
05.2013 - Current
Emergency Medicine
Central New Mexico Community College
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