Destiny Hawkins

• Establishes strong relationships with carriers by maintaining open communication and regularly providing updates on shipments.
• Negotiates rates with carriers for cost-effective solutions, resulting in improved profitability.
• Utilize advanced software tools for tracking shipments, managing accounts, and analyzing data for informed decision making.
• Coordinate transportation schedules to ensure timely deliveries and meet client expectations.
• Optimize operations by expanding reliable carriers' network.

• Wholly managed the customer interaction for each designated account and acted as the centralized point of communication between the customer and all internal Cardinal departments.
• Focused on the preservation and growth of interpersonal relationships, revenue, margin, and load volume for each designated account.
• Presented regular updates on account performance to senior leadership, highlighting successes and areas requiring attention.
• Negotiated prices, terms of sales and service agreements.

• Managing the Collective Laboratories Customer Care Team to ensure optimized interactions between the company and its customers.
• Responsible for developing and implementing customer-centric strategies that are focused on improving customer relationships, lifetime value and customer satisfaction.
• Focused on improving operations by optimizing the company's Amazon channel, shipping/fulfillment systems, and operations budget.
• Assisted the CEO in completing new PO's, arranging payments, and finding more efficient operations costs.

Notable Projects

• Overseeing two 3PL Changes (October 2021 & February 2023)
• Led the International Expansion into Canada and the UK for Collective Laboratories (February 2022)
• Organizing Amazon and wholesale PO's, including a 14,000-unit order for the subscription box Kinder Beauty (January 2023)

• Directed a fleet of 25+ trucks at a time, working together with drivers, dispatchers, and upper management to create the most effective delivery routes and delivery schedules to maximize driver efficiency.
• Developed and maintained long-term positive relationships with assigned drivers to enhance morale and productivity.
• Maintained customer relationships and satisfaction by communicating arrivals, departures, ETA's and delays.
• Maintained physical and digital records of vehicles, drivers, schedules, and completed orders.
• Assigned, reassigned, and balanced driver work loads to ensure that drivers followed DOT regulated Hours of Service.

• Proactively assist 30-60 customers per shift by answering questions and providing merchandise/cosmetology expertise to help customers discover their ideal hair tools and products based on needs and hair type while maintaining brand values and standards
• Maintained cleanliness and organization of the products and accessories through regular cleaning and inventory
• Managed all sales transactions, returns, and damages through the POS system
• Presented new, seasonal, and sale-driven merchandise in curated displays

• Up to 100-200 guests were welcomed per shift, creating a welcoming environment and increasing the loyalty of customers
• Optimized customer service by selecting seating to meet customer preferences, while coordinating with waitstaff, kitchen, and managers to ensure each guest is assigned and satisfied
• Maintain the reservation log with accuracy and detail, noting any special accommodations, occasions, or other requests
• Completed the takeout ordering process from beginning to end, from logging and receiving to processing payments
• Received special recognition from management with a promotion to Lead at Door (Host/Hostess Manager) within 8 months of employment
• Assisted Store Manager in hiring and training front-of-house staff, creating bi-weekly schedules, and conducting employee evaluations