Destiny Hawkins

Cuthbert,GA

Summary

Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.

Overview

years of professional experience

2017

years of post-secondary education

Work History

Home Health Aide

Freedom Care

Cuthbert, GA

08.2019 - 02.2026

Assisted clients with daily living activities and personal hygiene tasks.
Monitored client health and reported changes to healthcare professionals.
Provided companionship and emotional support to enhance client well-being.
Administered prescribed medications according to care plans and schedules.
Collaborated with family members to ensure continuity of care plans.
Changed bed linens and maintained a clean living environment for the client's safety.
Helped clients move in bed, stand or walk using proper body mechanics techniques.
Prepared meals and snacks according to prescribed diets.
Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Documented care provided and submitted notes to supervisor.
Recognized emergency situations and implemented appropriate procedures.

Healthcare Customer Service Representative

Ciox/Datavant | Remote

Cuthbert, GA

12.2017 - 11.2025

Assisted patients with inquiries regarding medical records and billing processes.
Coordinated with healthcare providers to ensure timely release of patient information.
Resolved issues related to health data requests efficiently and professionally.
Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Assisted in checking patient's insurance eligibility prior to their appointment.
Collected payments from patients and entered them into the billing system accurately.
Updated patient files in accordance with company policy and procedure guidelines.
Adhered to HIPAA regulations when handling confidential patient information.
Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
Scheduled appointments for patients using the electronic health records system.

Education

Maplewood High School

Nashville, TN

Skills

Patient monitoring
Personal care assistance
Health record management
Safety protocol implementation
Insurance verification
Meal preparation
Feeding assistance
First Aid/CPR
medical billing processes
HIPAA compliance
HIPAA

Customer service
Data entry accuracy
Multitasking
Vital signs monitoring
Patient care
First aid and safety
Housekeeping
Documentation
Clinical documentation and reporting
Compassionate client care
Case management experience

Timeline