Destiny Hayes
Farmington,CT
Summary
Motivated Leader with 8 years of experience juggling multiple points of interests to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities.
Polished in overseeing employee performance, guiding and motivating new talent. Organizational problem-solver with advanced supervisory, team building and customer service skills. Experienced in stepping into roles and quickly making positive changes to drive company expectations. Focused on monitoring and morale-building techniques to maximize employee engagement and performance. I am looking for an opportunity that will take the best out of me and push it forward, somewhere where I am able to grow and add additional skills to my repertoire. The Sky is the limit and I am ready for my next venture.
Overview
8
8
years of professional experience
Work History
Senior Retail Sales Consultant
Prime Communications AT&T
Hartford, CT
03.2024 - Current
- Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Maintained cleanliness of the store environment including floors, windows, restrooms, counters.
- Provided support for fellow associates during periods of high customer traffic.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained records related to sales for store management.
Assistant Store Manager
BluFox - Xfinity
Leominster, MA
06.2023 - 02.2024
- Drove 5 points of Business
- Processed 200+ Customers on any given day
- Aligned back end house logs
- Build a positive work relationship with customers both Residential and Business to enhance the image and reputation of Xfinity
- Achieved maximum Net Promoter Score consistantly .
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Formulate new ways for a faster sales process and inventory reconciliation.
Amazon Delivery Driver
Bentley Group Logistics
Taunton, MA
06.2021 - 01.2023
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Established DOT License
- Moved up to Shift Manager
- Assisted with hiring new employees and training
- Assigned drivers to appropriate routes based on customer needs.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Operations Manager
CVS Health
Lunenburg, MA
01.2019 - 04.2022
- Make schedules, Fulfill call outs, Office paperwork, Truck orders, Open and close, Provide excellent Customer service, Professionalism, Problem solve, Fast pace, Money management, Worked my way from cashier to shift lead to supervisor to Operations manager
- Along the way I got my pharmacy technician Trainee license so I was able to help manage and work in the pharmacy as well.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Ensured compliance with all safety regulations in the workplace.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Trained new employees on proper job functions and company policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
PCA Personal Care Assistant
New Beginnings Home Care
Leominster, MA
02.2017 - 08.2018
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Conducted home visits to assess client's needs and provide appropriate interventions.
Assistant Manager
Dippin Donuts
Leominster, MA
09.2016 - 01.2017
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
Education
Bachelor's Degree in Business and Finance -
Johnson & Wales
04.2024
High School Diploma -
Gardner High School
06.2015
Skills
- Organizational skills
- Communication skills
- Exceptional Customer service
- Sales Development
- Computer skills
- Time management
- Prioritizing
- Team Coaching
- Employee Scheduling
- Motivational Leadership
- Team Management
References
References available upon request.
Timeline
Senior Retail Sales Consultant
Prime Communications AT&T
03.2024 - Current
Assistant Store Manager
BluFox - Xfinity
06.2023 - 02.2024
Amazon Delivery Driver
Bentley Group Logistics
06.2021 - 01.2023
Operations Manager
CVS Health
01.2019 - 04.2022
PCA Personal Care Assistant
New Beginnings Home Care
02.2017 - 08.2018
Assistant Manager
Dippin Donuts
09.2016 - 01.2017
Bachelor's Degree in Business and Finance -
Johnson & Wales
High School Diploma -
Gardner High School
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