Destiny Hendricks
Summary
To gain full time employment in Business Administration. Authorized to work in the US for any employer Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
14
14
years of professional experience
Work History
Service Coordinator
IMKO Workforce Solutions
07.2018 - Current
- Work with client to understand job role and requirements
- Arrange and schedule job interviews
- Post new job opportunities on job boards and company website
- Participate in job fair and process referrals to identify ideal candidates
- Contact potential candidate regarding job openings
- Support new employee recruitment processes such as interview, skill assessment, orientation, etc
- Process weekly payroll
- Process timesheet daily/weekly
- Communicated with clients and service providers to provide updates on work progress.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Dental Assistant
Katy Trail Community Health
09.2016 - 07.2018
- Assist the dentist during a variety of treatment procedures
- Educate clients in proper oral strategies
- Perform various office tasks.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Lead Teacher, Preschool Classroom
Montessori Day Schools
01.2016 - 09.2016
- Teaching children of all ages
- Worked with children of learning disabilities
- (Promote and manage the growth of students in conjunction with there special needs).
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
Receptionist
McCarthy Toyota
09.2015 - 01.2016
- Scheduled appointments for sales personal and professional staff members
- General office responsibilities including, answering phones, scheduling meetings, receiving customer, assisting with a variety of administration tasks.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Third Key Manager
FACTORY CONNECTION, LLC
09.2013 - 04.2014
- Managed work areas, and maintained appropriate levels of inventory
- Assisted in opening and closing of location, including cash handling and deposits
- Manager on duty when the store manager and assistant manager was off duty
- Accomplishments: During the time I worked at Factory Connection I started out as a Sales Associate and within a little less than months I was awarded the Third Key Manager.
- Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
- Developed professional relationships to improve retention of key customers.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Sales Associate
Plato's Closet
06.2009 - 05.2012
- Ensuring that all customers receive excellent service through direct salesmanship, and prompt andcourteousservice
- Assisting customers with questions, needs and purchases
- Attending weekly sales meetings
- Cultivating successful relationships with retail customers
- Completing each transaction in a quick and efficient manner
- Leading all social media sales initiatives
- Cleaning shelves, counters, and tables
- Greeting each customer that comes into the store in a warm manner
- Identifying customer requirements
- Preparing merchandise for display
- Assisting customers with purchase decisions
- Assisting in physical inventory counts
- Implementing all visual merchandising standards
- Setting up merchandise on the sales floor
- Making sure that customers receive receipts on all purchases
- Helping customers try on or fit merchandise
- Watching out for loss prevention through leakage and theft.
Education
High School Diploma -
Lee's Summit North High School
Lee's Summit, MOAssociate of Arts - undefined
State Fair Community College
Sedalia, MO2015
Skills
- Certifications and Licenses: CPR
- Marketing through social media: Twitter, Facebook, Instagram, and web page
- Assisted in opening and closing of location
- Acted as a manager on duty when needed
- Maintained appropriate levels of inventory
- Excelled at customer service
- Recruitment Strategies
- Payroll Coordination
- Recruitment and Hiring
- Time Management
- Employee Referral Programs
- Hiring and Retention Strategies
Timeline
Service Coordinator
IMKO Workforce Solutions
07.2018 - Current
Dental Assistant
Katy Trail Community Health
09.2016 - 07.2018
Lead Teacher, Preschool Classroom
Montessori Day Schools
01.2016 - 09.2016
Receptionist
McCarthy Toyota
09.2015 - 01.2016
Third Key Manager
FACTORY CONNECTION, LLC
09.2013 - 04.2014
Sales Associate
Plato's Closet
06.2009 - 05.2012
High School Diploma -
Lee's Summit North High School
Associate of Arts - undefined
State Fair Community College