Destiny Hernandez
McKinney,TX
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Whom as well organizes and manages simultaneous tasks to support customers and accomplish business goals.
Overview
4
4
years of professional experience
Work History
Administration Receptionist
Huffines Hyundai McKinney
08.2022 - Current
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific departments.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Filed and maintained records
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Collected, sorted, distributed and sent mail and packages.
- Kept records in CRM to maintain customer data.
Delivery Coordinator and Receptionist
McKinney Buick GMC
05.2022 - 08.2022
- Answered and directed incoming calls using multi-line telephone system
- Greeted guest entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Contacted customers by telephone or email about their license plates and registrations
- Delivered keys to customers after sale was made and made sure they had a overall great experience with us as well that all questions were answered
- Completed merchandise inspections to look for signs of damage
Sales Representative
7/11 Convenience Store
02.2021 - 04.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Compute sales prices, total purchases and receive and process cash or credit card payment
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Electronics Sales Representative
Target Corporation
10.2020 - 01.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Checked to see if requested items were available from store's inventory.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Applied knowledge of electronics products to educate prospects and customers.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Retail Sales Associate
MetroPCS Corporate Store
03.2019 - 10.2020
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Performed demonstrations to first time users of the new cell phone lines of the company
- Maintained records of monthly sales and ensured monthly targets are reached
- Organized proper display of the cell phones in order to increase sales volume
- Ensured excellence in customer service and resolved all problems at the store level
Education
Bachelor of Science - Business Administration And Computer Science
Texas A&M University - Commerce
Commerce, TX05.2025
High School Diploma -
Mckinney High School
Mckinney, TX05.2021
Skills
- Bilingual
- Professional Customer service
- Positive Attitude and Energetic
- Computer Proficiency
- Use of office equipment and programs such as microsoft office, word, powerpoint and excel
- Organized and Efficient
- Written and verbal communication
- Multitasking
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Administration Receptionist
Huffines Hyundai McKinney
08.2022 - Current
Delivery Coordinator and Receptionist
McKinney Buick GMC
05.2022 - 08.2022
Sales Representative
7/11 Convenience Store
02.2021 - 04.2022
Electronics Sales Representative
Target Corporation
10.2020 - 01.2021
Retail Sales Associate
MetroPCS Corporate Store
03.2019 - 10.2020
Bachelor of Science - Business Administration And Computer Science
Texas A&M University - Commerce
High School Diploma -
Mckinney High School
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