Destiny Hernandez
Warrensburg,MO
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Manager
The North Face Inc.
10.2022 - 08.2024
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Patient Access Representative
US Radiology Specialists
04.2021 - 08.2023
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Organized patient records and database to facilitate information storage and retrieval.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved patient billing issues in line with established guidelines.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Followed document protocols to safeguard confidentiality of patient records.
Team Leader
Target
08.2021 - 09.2022
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Sales Manager
DFW Management
03.2019 - 03.2021
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Education
GED -
Richardson College
Richardson, TX07.2024
Skills
- Customer Relationship Management (CRM)
- MS Office
- Schedule oversight
- Staff Training
- Managing Operations and Efficiency
- Brand representation
- Product and service solutions
- Customer Retention Strategies
- Registration management
- Medical History Documentation
- Resolving Problems
- Gathering Information from Patients
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Manager
The North Face Inc.
10.2022 - 08.2024
Team Leader
Target
08.2021 - 09.2022
Patient Access Representative
US Radiology Specialists
04.2021 - 08.2023
Sales Manager
DFW Management
03.2019 - 03.2021
GED -
Richardson College