Destiny Herrera
Acworth,GA
Summary
Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Punctual and honest Customer Service with solid background difficult environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
4
4
years of professional experience
Work History
Tin Lizzy's
Server
08.2022 - Current
- Inspected completed work to verify quality standards and compliance with criteria.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Served about 100 guest a day and increased sales for the company
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Checked equipment to determine if maintenance was required.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Verified completed projects met approved time, quality, and cost estimates.
- Monitored usage of supplies and materials to establish cost effective operations.
- Trained workers in proper methods, equipment operation and safety procedures.
Cashier Team Lead
Ulta
10.2022 - Current
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Increased customer loyalty and retention.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Monitored areas for security issues and safety hazards.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Led cashiers and associates in providing thoughtful customer service.
- Maintained stock to meet expected customer demand.
- Educated employees on register use, merchandising, and customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Helped management develop employee improvement plans and motivate team members to continually improve.
Quick Trip
Clerkbase
02.2020 - 01.2022
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Managed over 250 customers and calls per day
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Processed orders on POS system and accepted cash and charge payments.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Trained newly hired employees on routine tasks and customer service.
- Suggested complementary items to orders to boost sales.
- Assisted with preparing salads and cold food items.
- Delivered special orders to waiting vehicles and tables to promote specialized service.
- Made change and returned correct cash and coin to patrons.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Accurately operated cash register to process customer payments.
- Documented customer orders and conveyed special requests to kitchen staff.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Completed milkshakes and ice cream desserts for customers.
- Prepared salads, soups and sandwiches for customers.
- Observed customer purchases in line and differentiated between standard portions.
- Brewed coffee and tea and changed out drink station syrups.
- Backed up servers by setting up trays and completing some food deliveries.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Education
No Degree - Business Administration And Management
University of North Georgia
Dahlonega, GASkills
- Microsoft Office
- Communication Skills
- Administrative Support
- POS Systems
- Guest Satisfaction
Languages
Spanish
Professional Working
Timeline
Cashier Team Lead
Ulta
10.2022 - Current
Tin Lizzy's
Server
08.2022 - Current
Quick Trip
Clerkbase
02.2020 - 01.2022
No Degree - Business Administration And Management
University of North Georgia