Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Hines

Oklahoma City,OK

Summary

Dynamic healthcare professional with extensive experience at OU Health, excelling in patient registration and billing processes. Proven ability to enhance workflow efficiency through meticulous attention to detail and effective communication. Skilled in health information systems and HIPAA compliance, consistently achieving high standards in patient service and data accuracy.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Registrar

OU Health
03.2025 - Current
  • Coordinated patient registration processes ensuring data accuracy and confidentiality
  • Utilized electronic health record systems to maintain updated patient information
  • Assisted in scheduling and managing appointments efficiently for optimal workflow.
  • Supported billing processes by verifying insurance details and eligibility.
  • Assign I-plans accurately and research Patient Visit History to comply with the Medicare 72 hour rule
  • Search MPI completely and assign the correct medical code number. Notify Medical Records for any duplicate unit numbers
  • Verify insurance benefits and determines pre-certification status. If pre-certification is needed, call the insurance department and initiate review or verify authorization number provided by scheduling staff. Enter all information and authorization numbers into the registration system
  • Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Obtain copies of necessary identification and insurance cards
  • Explain policies regarding services, charges, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies
  • Collect co-pays, deposits, and deductibles and documents collection status in the system and chart. Issue waivers for signatures when appropriate
  • Inform former patients or their representatives of delinquent accounts and attempt to obtain payment. Refer delinquent accounts to the Manager/Supervisor for further action
  • Receive and receipt payments from patient for services rendered. Prepare daily deposits and maintains the integrity of the cash drawer
  • Produce paperwork on each patient for distribution to appropriate departments. Align pertinent documents for establishing the patient’s medical record and financial file
  • Register and admit all patients after the other registration departments are closed
  • Route admission documents and forms to appropriate departments

Clinic Operator/Scheduler

Oklahoma Heart Hospital
07.2021 - 03.2025
  • Provide patient services and administrative support in clinic operations
  • Acted as main point of contact for internal and external guests in the hospital
  • Answering the main phone lines, communicating with patients and their family members, handling emergencies and disaster response, contacting on-call medical.“Special line protocols
  • Compiled personal data, including names and dates of birth.
    Answering phone calls from patients to schedule appointments
  • Checking provider availability and booking appointments accordingly
  • Managing appointment cancellations and rescheduling requests
  • Confirming appointments with patients via phone or email
  • Collecting and verifying patient demographics including insurance information
  • Updating patient records with relevant details
  • Obtaining necessary medical information prior to appointments
  • Assisted in resolving patient queries related to appointments and billing
  • Evaluated and assessed patient referral processes

Administrative Coordinator

Integris Baptist Medical Center
07.2021 - 06.2023
  • Coordinated scheduling for medical staff, optimizing resource allocation and improving workflow efficiency
  • Developed and maintained filing systems, ensuring accurate document retrieval and compliance with regulations
  • Facilitated communication between departments, enhancing collaboration and streamlining information sharing
  • Managed inventory of office supplies, reducing costs through effective vendor negotiations and stock
  • Assigned patients to the appropriate health care practitioners
    Coordinated various outbound calls
  • Verified eligibility, insurances
  • Set up, maintain, and organize the department's central files, information, filing, and messages
  • Conducted detailed validation processes to uphold database accuracy
  • Managing Calendars, travel arrangements, and ensuring everything is on schedule
  • Provided leadership and supervision to the Management Assistants- Conf, Nursing assigned to the inpatient/ outpatient Nurse Manager
  • Coordinated physician referrals using fax, email, and telephone communication

Processing/Payroll Clerk

Costco Member Service Center
07.2018 - 06.2022
  • Processed payroll for over 2,000 employees monthly using ADP Workforce Now
  • Maintained accurate employee records, ensuring compliance with federal and state regulations
  • Collaborated with HR to resolve payroll discrepancies and employee inquiries promptly
  • Implemented process improvements that enhanced payroll accuracy and reduced errors by 15%
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates
  • Updated employee files with new details such as changes in address or salary levels
  • Processed new hire paperwork and documents.
    Verified timekeeping records and handled any discrepancies with employees
  • Managed a high volume of inbound calls daily
  • Determined member needs and provide appropriate solutions, including answering general Costco.com product questions and researching complex situations
    regarding online orders, cancellations, tracking, and deliveries
  • Evaluated and proposed appropriate compensations.
    Operate as the liaison between Costco.com customers, vendors, buying and operations staff
  • Used multiple computer programs simultaneously on multiple screens while on the phone
  • Enhanced product expertise alongside inventory management
  • Provided accurate and appropriate information in response to member inquiries
  • Addressed member service inquiries in a timely and accurate fashion. Properly directed inbound chats queues to improve call flow




Member Service Representative

True Sky Credit Union
07.2018 - 07.2021
  • Verified customer identification and documentation for compliant transactions
  • Helped large volume of members every day with positive attitude and focus on customer satisfaction
  • Delivered prompt service to prioritize customer needs
    Assisted members with correcting account, service, and system issues by educating on required forms and technical processes
  • Assisted members with their financial transactions, including, paying and receiving cash and other negotiable instruments
  • Carried out Credit Union's Sales & Service initiative by offering members additional products and service with each transaction

Customer Service Host/ Cashier

Walmart
07.2017 - 07.2018
  • Greeting customers and providing excellent customer service
  • Accurately and efficiently handling transactions at the cash register
  • Assisting customers with returns and exchanges
  • Assisting with stocking and inventory management
  • Make total and also itemize products purchased
  • Record departments and prices of items, and also record both taxable and nontaxable items
  • Record changes in price using special sales bulletins and price sheets as references
  • Redeem coupons to discount purchases
  • Receive payment from customers via charge payment, check or cash
  • Provide change on items sold to cash customers
  • Operate authorization systems for credit card and record the number on driver’s license to verify credit acceptance
  • Count cash received at the start and end of work shift in order to balance cash drawer
  • Ensure clean and safe working environment and report to superior any challenge unable to handle in the course of work
  • Comply with all procedures and policies lay down by the store management

Education

Associate of Science - Healthcare Administration

Oklahoma State University
Oklahoma City, OK
08-2023

High School Diploma -

US Grant High School
Oklahoma City, OK
05-2019

Skills

  • Maintaining documents and records
  • Verification and eligibility
  • Admissions and registrations
  • Attention to detail
  • Active listening
  • Critical thinking
  • Interpersonal communication
  • Multitasking Abilities
  • Teamwork
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • HIPAA compliance
  • Medical terminology
  • Healthcare management
  • Analytical thinking
  • Billing procedures
  • Health information systems
  • Medical office management
  • Google Docs
  • Excel
  • Powerpoint
  • Operations management
  • Administration and operations
  • Workflow optimization
  • Payroll and budgeting

Timeline

Registrar

OU Health
03.2025 - Current

Clinic Operator/Scheduler

Oklahoma Heart Hospital
07.2021 - 03.2025

Administrative Coordinator

Integris Baptist Medical Center
07.2021 - 06.2023

Processing/Payroll Clerk

Costco Member Service Center
07.2018 - 06.2022

Member Service Representative

True Sky Credit Union
07.2018 - 07.2021

Customer Service Host/ Cashier

Walmart
07.2017 - 07.2018

Associate of Science - Healthcare Administration

Oklahoma State University

High School Diploma -

US Grant High School

Similar Profiles

CREATE PROFILE
Destiny Hines